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Ask user to re-configure thier outlook setting...or do it on behalf of them
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Ask user to re-configure thier outlook setting...or do it on behalf of them

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Hi aadi369,<br />
<br />
Does it mean reconfigure the ms outlook from the scratch? and do not keep the old settings?
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Hi aadi369,

Does it mean reconfigure the ms outlook from the scratch? and do not keep the old settings?

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Hi aadi369,<br />
<br />
Will it be because of the new SSL cert installed?
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Hi aadi369,

Will it be because of the new SSL cert installed?

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Excellence, no same bug/problem occurred in last 24-hour
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Excellence, no same bug/problem occurred in last 24-hour

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<div class="content wysiwyg-content">
This is a new setup of zimbra collaboration suite 7.x. It is to replace the previous zimbra that using version 5.x. After the change, getting more users feedback that when their outlook is running, it seems that no new mail is received. Only until action to close the outlook, and then re-open it, then suddenly all those new mails appear in the Inbox. <br />
<br />
Do I miss up any settings on zimbra? <br />
<br />
Thanks in advance.
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This is a new setup of zimbra collaboration suite 7.x. It is to replace the previous zimbra that using version 5.x. After the change, getting more users feedback that when their outlook is running, it seems that no new mail is received. Only until action to close the outlook, and then re-open it, then suddenly all those new mails appear in the Inbox. 

Do I miss up any settings on zimbra? 

Thanks in advance.

Outlook can't receive mails from zimbra server

Within Internet message handling services (MHS), a message transfer agent or mail transfer agent (MTA) or mail relay is software that transfers electronic mail messages from one computer to another using a client–server application architecture. A MTA implements both the client (sending) and server (receiving) portions of the Simple Mail Transfer Protocol (SMTP). The terms mail server, mail exchanger, and MX host may also refer to a computer performing the MTA function. The Domain Name System (DNS) associates a mail server to a domain with mail exchanger (MX) resource records containing the domain name of a host providing MTA services.

Email Servers

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.