Posted on 2012-09-09
Last Modified: 2013-09-03
quiet long time it was working fine when we try to open an excel 2007 file in office 2003
environment with compatibility pack ,we dont know  what went wrong

Please guide me to solve this  issue with possible inputs
Question by:sivahw
    LVL 19

    Expert Comment

    What are the specifics of the problem?  What are you trying to do?  What is the failure?  What messages are you getting?
    LVL 6

    Expert Comment

    Try reinstalling office 2003 n compatibilty pack accordingly.....will resolve the issue.
    LVL 17

    Expert Comment

    by:Sikhumbuzo Ntsada
    ...or it could be an issue with file assocciation, does it try to save the document instead of opening it?
    If yes then right click the file and set it to open with Office 2003.

    Author Comment

    when trying to open xlsx file from outlook 2003 this message comes as attached the image
    LVL 1

    Accepted Solution

    Hi sivahw,

    Some time ago I had the exact same problem.

    1 I fixed this by running a repair on Office 2003.

    2. Try opening an other xlsx. If this works it only means that the converter is having a problem with that particular excel sheet.
    So open the "problem" excel in google Docs en convert it to a regular xls.

    An other Alternative
    Check if the pc has "Microsoft XML parser 6.0". If not install it ;)
    LVL 1

    Expert Comment

    Before you do anything. Try downloading the xls on your local harddisk and renaming it to test.xlsx

    If that works it probably is having a problem with the file name. (or the rights of your temp location... but thats probably not it)
    LVL 19

    Expert Comment

    (following on ThomasEcht's post): the other advantage of downloading it first (whether or not you rename it) and then opening it is that you isolate the two events.  That is, you will find out if there is a problem with downloading or if it is with opening the file once you have it.  I've seen plenty of problems with attachments resolved by downloading them first.

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