CustomPresence states in lync 2010 disappeared

Posted on 2012-09-09
Last Modified: 2012-10-02
Hi there,
i'm having issues setting the custom presence on our lync servers.

I've set the custompresence URL on the default global group to: - where i have hosted our xml file.

i have also edited the client registry settings to EnableSIPHighMode to 0 and CustomStateURL to the above URL, as documented in the following:

This worked for a while, but all of a sudden dropped off without warning or without anyone changing anything.

What could cause this?

Question by:WGE_HJK
    LVL 40

    Expert Comment

    Did you check the Client Policy to set the Custom Presence is still active and applied to users?

    Also check the following registry location of client computer and make sure the CustomStateURL is pointing to right URL.


    Ref :

    Author Comment

    hi Subsun,
    Yes i know the client policy is working, because i still get through the custom help message at the start of the chat sessions.

    i've also checked that that registry key is present and correct.

    it's pointing to
    LVL 40

    Expert Comment


    Author Comment

    yeah i have also tried that, as well as the local File:///C:\SOE\CustomPresence.xml lync.

    it's weird, because initially the the setup was working  and it just seemingly dropped off for no reason with all of the clients, so i know the URL and File is correct.
    LVL 40

    Accepted Solution

    hope all client computers are able to access the URL from their computer without any issue..

    I Just tried it with my Lync client, HTTPS URL is not working for but the HTTP URL is working, it seems the client having some issues in decrypting the HTTPS information.

    Author Closing Comment

    that's a great point! i didn't think it would matter because it was accessing a local resource, but setting a https policy did it for me!!

    thanks mate!

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