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CustomPresence states in lync 2010 disappeared

Posted on 2012-09-09
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Last Modified: 2012-10-02
Hi there,
i'm having issues setting the custom presence on our lync servers.

I've set the custompresence URL on the default global group to: https://www.wge.com.au/CustomPresence.xml - where i have hosted our xml file.

i have also edited the client registry settings to EnableSIPHighMode to 0 and CustomStateURL to the above URL, as documented in the following:http://www.enpointe.com/blog/Lync-2010-Custom-Presence-States

This worked for a while, but all of a sudden dropped off without warning or without anyone changing anything.

What could cause this?

Thanks!
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Question by:WGE_HJK
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LVL 40

Expert Comment

by:Subsun
ID: 38447112
Did you check the Client Policy to set the Custom Presence is still active and applied to users?

Also check the following registry location of client computer and make sure the CustomStateURL is pointing to right URL.

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Communicator

Ref : http://technet.microsoft.com/en-us/library/gg398997.aspx
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Author Comment

by:WGE_HJK
ID: 38449715
hi Subsun,
Yes i know the client policy is working, because i still get through the custom help message at the start of the chat sessions.

i've also checked that that registry key is present and correct.

it's pointing to https://www.wge.com.au/CustomPresence.xml
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LVL 40

Expert Comment

by:Subsun
ID: 38449926
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Author Comment

by:WGE_HJK
ID: 38452991
yeah i have also tried that, as well as the local File:///C:\SOE\CustomPresence.xml lync.

it's weird, because initially the the setup was working  and it just seemingly dropped off for no reason with all of the clients, so i know the URL and File is correct.
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Accepted Solution

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Subsun earned 2000 total points
ID: 38453528
hope all client computers are able to access the URL from their computer without any issue..

I Just tried it with my Lync client, HTTPS URL is not working for but the HTTP URL is working, it seems the client having some issues in decrypting the HTTPS information.
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Author Closing Comment

by:WGE_HJK
ID: 38453626
that's a great point! i didn't think it would matter because it was accessing a local resource, but setting a https policy did it for me!!

thanks mate!
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