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Unable to broswe a specific site

Posted on 2012-09-09
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Medium Priority
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Last Modified: 2012-09-15
Hey experts
hi I have a windows XP service Pack 3 machine. It is running Internet Explorer 8. There is one particular site that will not load when I type the URL in Internet Explorer bottom left I see "website found waiting for reply"

if I use NSLOOKUP on the domain name it resolves to the correct IP address.
I can also telnet on port 80 to the domain name.

Firefox works okay so it appears to be something to do with Internet Explorer.

I have run a full scan with kaspersky, Malwarebytes, combo fix, netsh int ip reset. I have also naturally reset using tools options advanced reset Internet Explorer.

while a few items were picked with Malwarebytes everything else appears clean except for the fact I cannot browse the site. Please do not suggest using Firefox as the user wants to use Internet Explorer.

I did a search through the registry for the domain name and remove the only two occurrences that were found but this made no difference also.

What else can I try to allow ie to display the site

Thank you
0
Comment
Question by:Amiga-2000
15 Comments
 
LVL 10

Expert Comment

by:Purple_Tidder
ID: 38381993
Are you certain that site works with IE?  Does it work ok on a different XP machine with IE 8?
0
 
LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 38381997
Have you cleared your DNS Resolver cache?

cmd
ipconfig /flushdns
0
 

Author Comment

by:Amiga-2000
ID: 38382002
hey guys. I did say NSLOOKUP resolves to the correct IP so it isn't ipconfig /flushdns because that's correct.

IE 8 on a VM renders the site fine also
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Author Comment

by:Amiga-2000
ID: 38382022
Another interesting thing is (I've deployed network packet sniffer)

When I enter the URL in IE i see a constant 15kbps stream between the XP machine and the correct IP of the site but nothing is rendered in Ie. There is traffic being returned but IE is not showing it.
0
 
LVL 10

Expert Comment

by:Purple_Tidder
ID: 38382037
Remove and reinstall IE8.
0
 
LVL 10

Expert Comment

by:Purple_Tidder
ID: 38382085
Before I jump to such a pain in the rear suggestion, have you disabled all add-ons in IE8?
0
 

Author Comment

by:Amiga-2000
ID: 38382122
hi, uninstalled, reinstalled, Same result.

Tried starting with no addons - same result.

Any thing else to try.

Thx
0
 
LVL 10

Expert Comment

by:Purple_Tidder
ID: 38382141
Uninstall IE8 and try it with IE7?  Uninstall IE7 and try IE6?  Try to find when the problem was introduced.  Also, when you reload IE, use the offline installer, sometimes the windows update version has caused issues for me.

Try creating a new user on that machine and see if the new user has the same issue.  If yes, it is more than likely an IE issue.  If not, recreate the users profile.
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LVL 10

Expert Comment

by:Purple_Tidder
ID: 38382154
Also, reset your winsock for good measure.  If firefox works it's probably not the winsock or LSP but worth a try.

netsh winsock reset
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LVL 25

Expert Comment

by:nickg5
ID: 38384026
I had similar issues and upgraded to IE 9.0.
Problems gone.
0
 
LVL 10

Expert Comment

by:Purple_Tidder
ID: 38384069
I find that unlikely considering that IE9 won't install on XP.
0
 

Author Comment

by:Amiga-2000
ID: 38385003
Thanks everyone for your input. Installing IE9 on XP being my favorite. In the end I conceeded and advised client to use Firefox, imported their book marks and removed IE using Add/Remove.

I'll award points to Purple_Tidder as this ? gives a good checklist of items to check.
0
 
LVL 10

Expert Comment

by:Purple_Tidder
ID: 38385101
I'd submit a request to have it closed with points refunded.  There's still a problem... we just didn't find the answer.  Your solution was a workaround you already knew worked.

Bummer, problems like this eat me up.
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Accepted Solution

by:
Amiga-2000 earned 0 total points
ID: 38385175
It's alright m8. I think this will be worth leaving as steps to troubleshoot. Take the 500 :-)
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Author Closing Comment

by:Amiga-2000
ID: 38401358
Good checklist
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