[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1179
  • Last Modified:

Webconsole inaccessible BES Express 5.0.3 and SBS 2011

Hi

We are running SBS 2011 with BESX 5.0.3 installed.

I have had an ongoing problem where the Admin Console becomes inaccessible after a period of time.

I first reported this problem and received this answer which seemed excellent but then the problem returned.

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_27814649.html

After a lot of trial an error I have found that if I stop the RRAS service the Admin Console becomes available again. When I start the RRAS console all is fine until a user creates a VPN connection through RRAS and then the Admin Console becomes unavailable again.

Running some netstat commands I found that the port that BESX is trying to connect to is being grabbed by the RRAS IP address??

Any ideas please.
0
Winfix1
Asked:
Winfix1
  • 5
  • 4
1 Solution
 
Purple_TidderCommented:
I would try changing the port to something outside the range of your VPNs usage.

I'm not sure if this KB article will get you on the right track, for some reason I think my BES admin console already listens on a different port than 443, but I may have already changed it. http://btsc.webapps.blackberry.com/btsc/kb18175
0
 
Winfix1Author Commented:
Hi

Thanks. This is along the right lines and is how I discovered RRAS listening.

Its actually the LocalJNDI port not the HTTPS that is effected. Im using port 50099 and Ive tried chaging this port number to other things but RRAS always affects it.

bes
description The server encountered an internal error () that prevented it from fulfilling this request.

HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: org.apache.hivemind.ApplicationRuntimeException: Could not create the Command object com.rim.bes.bas.command.CommandException: CommandException SYSTEM: javax.naming.CommunicationException: Could not obtain connection to any of these urls: SBSERVER.xxxx.LOCAL:50099 and discovery failed with error: javax.naming.CommunicationException: Receive timed out [Root exception is java.net.SocketTimeoutException: Receive timed out] [Root exception is javax.naming.CommunicationException: Failed to connect to server SBSERVER.xxxx.LOCAL:50099 [Root exception is javax.naming.ServiceUnavailableException: Failed to connect to server SBSERVER.xxxxx.LOCAL:50099


Please help.

M
0
 
Purple_TidderCommented:
You'll just have to keep trying different ports if you don't know what RRAS is set up to use.  Eventually you'll find one that isn't affected.  I would try something much lower, down in the 41000's.

Set your local JNDI to an odd number like 41047.

What ports have you tried already?
0
Get your Disaster Recovery as a Service basics

Disaster Recovery as a Service is one go-to solution that revolutionizes DR planning. Implementing DRaaS could be an efficient process, easily accessible to non-DR experts. Learn about monitoring, testing, executing failovers and failbacks to ensure a "healthy" DR environment.

 
Purple_TidderCommented:
Also, can you list all the ports configured to be used with RRAS?
0
 
Winfix1Author Commented:
Thanks - where do I find the list?
0
 
Winfix1Author Commented:
In the meantime Ive tried port 41047 and unfortunately get the same result - all works fine until a rras connection is made.

besx
0
 
Purple_TidderCommented:
Well now I'm just blown away.  Try a low port like 8080 or 1033.  Typical windows will use port 49152 and above for any connections that aren't assigned to a specific port but I'm curious if your threshold is lower than that for some odd reason.
0
 
Winfix1Author Commented:
Well  Ive tried everything. The only solution seems to be to stop the RRAS service each time I need to go into the BESX Admin Console. Not ideal but its a workaround.
0
 
Winfix1Author Commented:
The only solution that worked
0

Featured Post

Prep for the ITIL® Foundation Certification Exam

December’s Course of the Month is now available! Enroll to learn ITIL® Foundation best practices for delivering IT services effectively and efficiently.

  • 5
  • 4
Tackle projects and never again get stuck behind a technical roadblock.
Join Now