Cloud provider operations
Posted on 2012-09-10
Can I ask what “operations” cloud providers take off your internal ICT department? Specific to say a web based ERP application, with a substantial Database driving it, what kind of “behind the scenes”, business as usual tasks are the cloud provider providing?
2 obvious ones I thought of would be backup/restore of the database, and security patching of the applications architecture, so OS patches, DB patches, web server patches, other…
But that’s just 2, are there other operations in the typically covered in the contract, if so can you detail? If you are a cloud provider that would be interesting to know what ops you do for the client.