Unable to see a public folder for a new user

Posted on 2012-09-10
Last Modified: 2012-09-25

I have setup a new user on a Windows SBS 2010 server using the Windows sbs console. This is how i had set up the first few users when the server was first setup.

The had used a public folder for their contacts and kept the same setup and setup the public folder on the new server too. I assigned the relevant permissions on exchange for the users that were there and can see the public folder and access it from these users outlook view.

I am unable to see this folder on the new user's outlook view. I have recreated his profile, Deleted his account and recreated his profile, restarted the server (so exchange services have restarted. I have also checked the permissions on one of the older users outlook and can see that the permissions are set correctly and the new user's account is pressent.

I tried PFDAVAdmin tool version 2.6 on the user's machine but will not work as this is for exchange 2007 so have tried to run ExFolders on the server as required but this tool just crashes and will not run.

Is there anything else I can try to get this working?

Question by:granite03
    LVL 52

    Expert Comment

    What is the Outlook version ?
    DId you enable "Folder List" in Outlook as PF isnt shown by default ?
    Is the PF visible in OWA\Webmail ?

    - Rancy

    Author Comment

    It is outlook 2007.
    I have also set outlook to the public folder list view and it is also not available in OWA.
    LVL 52

    Accepted Solution

    Is the "Allow inheritable" checked for the user ?
    Is this migration or a new user\mailbox created in Exchange 2010 ?
    Try running the Apply Mandatory command for the user.
    Are the below services running ?
    Microsoft Exchange RPC Client Access
    Microsoft Exchange Service Host

    - Rancy

    Author Comment


    Got this sorted.

    It was none of the above.

    It was permissions on the higher level of the public folder. I couldn't right click the ffolder to get to properties as exchange 2010 doesn't allow that. I have to select the main public folder tree and then right click the folder i want to apply permissions to from the box in the center of the screen.


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