User getting black screens when logging into their profiles.
Posted on 2012-09-10
We have approximately 550 users.
Our machines were mostly Windows XP, but half were upgraded to Windows 7.
Users have two profiles. XPprofile and W7profile.v2.
We are getting an awful lot of users logging in and getting a black screen, with no desktop loading. This happens when they login into Windows 7, the new Windows 7 machines that were imaged over the summer holiday. Half of our machines are XP and half are Windows 7. A typical student will login to both XP and Windows 7 on a daily basis.
I can press ctrl-alt + delete and log the user off. Reboot into safe mode with admin credentials, then delete the local profile, remote to the server where the profiles are stored and delete the profile on the server - then get the user to login and have a new profile created again, then the user can see their desktop.
So, is this a corrupted profile issue, in that the users existing XP profile was downloaded to the new Windows 7 machine and has become corrupted during this process?
Users have their home folder on a separate server to that of their profile.
Also, the strange thing is that after deleting some profiles - some users are complaining that it has happened again after going to a different machine.
If you need me to explain anything in more detail, please just ask.