How can I find/fix the true error

Posted on 2012-09-10
Last Modified: 2012-10-08
I have an error coming up on one of my Server 2003 Terminal servers regarding an Image type printer that I cannot track down.
The printer works fine for all users as best I can tell but this error is constantly filling the event log.

The description for Event ID ( 1 ) in Source ( Application ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: DrvStartPage : OpenPrinter ImageRight Printer, failed with dwError=5

I have also attached a screenshot of the event.

Any thoughts?
Question by:Everlastinggrin
    LVL 28

    Expert Comment

    This article shows how to use the AUXSOURCE to try to make sense out of the error:

    This might give you something to get you going in the right direction.

    Author Comment

    Thank you for the reply ScottCha.
    I have tried that every way that MS says I can to no avail. (no extra info is presented)

    any other thoughts/ideas?
    LVL 28

    Accepted Solution

    Try reading through this thread.  It looks like the person had a similar error message.

    It looks like this person had a .NET issue.

    Unfortunatley I've never personally come across this before the the information on the web is skimpy at best.
    LVL 6

    Expert Comment

    dwError = 5 'ERROR_ACCESS_DENIED"...
    could it be something like this?

    Author Comment

    Thank you for the help all.
    I followed the threads starting at the one ScottCha presented.

    Unfortunately, I am not sure what finally fixed the issue for me to report back on. I think it was an old GPO left on the domain that I inherited.

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