Contacts missing after upgrading to Outlook 2010

I have upgraded a Win 7 computer from Outlook 2007 to Outlook 2010 in an Office365 environment.  All the folders are synced and everything works fine except Contacts.  When I go to view the Contacts, there are none and I notice kind of an orange progress bar moving as if Outlook is thinking.  FYI, it's not actually a progress bar with a begging and end...just not sure how to best describe.  This happens every time I click on Contacts.  

I know there are contacts in this folder, because I can see the number of items (3526).  This user has a lot of contacts.  I am also able to change the view of the Contacts folder and I then am able to see all the contacts without any problem.  However, if I click on to another folder, the Inbox for example, and then click back on contacts, I'm back to square one.

Any thoughts?
SupermanTBAsked:
Who is Participating?
 
JohnBusiness Consultant (Owner)Commented:
Is this true on one computer?  Or true on all computers in this envirnment?

What happens if you make an Outlook profile on a different computer?

Also, try making a different Windows user name on the problem computer and try Outlook in the new Windows user profile.

You may have a damaged Windows profile.

.... Thinkpads_User
0
 
SupermanTBAuthor Commented:
Also, I created a new user profile and experienced the same issue.
0
 
JohnBusiness Consultant (Owner)Commented:
Are you trying to use the Favourites list in Outlook 2010?  I closed down my Favourites because they did not work correctly (albet that was when Office 2010 was brand new).

I use the area lower left below the Folder list (Mail, Contacts, Calendar, Tasks, Notes). Does that link to Contacts work properly and again properly after going to your Inbox?

Also, try doing an Office Repair (Control Panel) to see if that works.

... Thinkapds_User
0
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
As you say that the current default view does not shows you the contents which is that View ?

Have you tried with Saving the view in which you can see the contacts ?

Customizing Views In Outlook 2010
http://techie-buzz.com/tips-and-tricks/customizing-outlook-2010-views.html
Save Views For Future Usage

- Rancy
0
 
SupermanTBAuthor Commented:
I am not using the Favorites.  I have already tried an uninstall/reinstall of Microsoft Office.
0
 
SupermanTBAuthor Commented:
It's not related to a particular view.  For example, Contacts opens in the Business Card view and I experience the problem.  If I click on another view, say List, everything works fine.  If I then click back on the Business Card view, everything is fine.  Now, let's say I click back on the List view, everything is fine and I click on Calendar.  If I then click back on Contacts, the List view is now selected and I experience the problem.
0
 
JohnBusiness Consultant (Owner)Commented:
Where is your PST file in this environment?  Can you do a repair of the PST file (SCANPST)?

.... Thinkpads_User
0
 
SupermanTBAuthor Commented:
This is Exchange, so it's an OST.  I wouldn't think it would be this type of issue, since I experienced the problem when creating a new user profile.
0
 
JohnBusiness Consultant (Owner)Commented:
Make a careful backup copy of your OST file in a non-Outlook location. Delete the Outlook Profile using the Mail Icon in Control Panel, delete the OST file (it was backed up), and delete the account.

Then restart Outlook, once again make a new account and profile and now let Outlook remake its OST file (may take a while).

See if remaking the OST file changes anything. ... Thinkpads_User
0
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
I guess the OST too can be scanned for any issues with SCANPST.exe :)

But please do make a copy of the OST before doing anything with it

- Rancy
0
 
SupermanTBAuthor Commented:
although I haven't taken the step of deleting the current Outlook profile, I have created an entirely new profile and experienced the issue.  That would eliminate the need to scan the OST file. That also remakes the OST file
0
 
SupermanTBAuthor Commented:
We had to create a new Windows username on the computer.  That fixed the problem.  Thanks for your help.
0
 
JohnBusiness Consultant (Owner)Commented:
You are most welcome, and thanks for the update. .... Thinkpads_User
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.