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Hp thin clients and Citrix Xen App 6

Posted on 2012-09-10
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Last Modified: 2012-10-08
Hi,

I've got a new xen app 6 enviroment with the web interface configured with a PN services site.  This is all working fine for my newer clients however i have a large number of older clients HP Compaq t5000. These have an old verison of the citrix software install that looks like the old Program Agent client for prestation server.

I can make this client work by configuring it for TCP+http and pointing it directly at the Citrix servers IP address but when working this way I'm assuming i'm not getting any load balancing between my servers. Is there anyway to make this older client work with the PN Services site on the web agent so that users can access the published desktop that way ? allowing the PNagent to do the load balancing between the servers ?

Cheers
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Question by:Z1ggy
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Expert Comment

by:Ayman Bakr
ID: 38384668
Try upgrading to the latest Citrix plugin and/or upgrade the firmware.

This link provides the download that might be useful in your case, not sure though what OS you have:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12454&prodSeriesId=3996155&prodNameId=3996164&swEnvOID=1058&swLang=13&mode=2&taskId=135&swItem=vc-89481-1
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Expert Comment

by:Daniel Borger
ID: 38387878
If you have a NetScaler you could configure a load balanced virtual IP address that represents all the servers in the farm and you could point the devices to the Virt IP address on the Netscaler.
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Author Comment

by:Z1ggy
ID: 38388824
my model is a T5520, i dont know if it will be able to handle the online plugin its not on the compatiablity list but i'll give it ago.

I've found some new options i'd previously missed within control panel global ICA settings.
Within here there is an option to set a pnagent URL, I tried to configure my URL in here then i get prompted for a username and password but whenever i try to authenticate i get the following error  

Unable to enumerate applications. The remote server may be down, the enum.asp file location may be invalid, or the enum.asp file contains errors..

i've read the following citrix article http://support.citrix.com/article/CTX102859 but no joy most of them dont apply because its a thin client. any idea if this method is possible ??
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Expert Comment

by:Ayman Bakr
ID: 38389523
Can you check the new options on the working thin clients to compare them with the non-working ones. Let's see if this makes a difference.
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Expert Comment

by:Daniel Borger
ID: 38389528
As a test, Try the PNAgent  URL with the IP address of the server instead of the FQDN.
Add the Always trust XML in the Citrix computer policy, I've seen some thin client require this..(see picture)Xml policy
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Author Comment

by:Z1ggy
ID: 38403931
Still getting the same issue, I've currently had to go with configuring them to point directly at the servers which is less than ideal.
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Expert Comment

by:Daniel Borger
ID: 38405111
Have you installed the latest firmware for the devices? Also, do you have a netscaler? The NetScaler would allow you to create a Load Balanced Virtual IP address that you could point the thin clients to. this LB IP would allow you to add all the servers in the farm and use the Netscaler to balance the load.
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Author Comment

by:Z1ggy
ID: 38426533
The thin clients are fully patched, with the latest firmware.

unforuantely i dont have a net scaler in order to load balance, I'm just using the software SAG provided by citrix.
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Accepted Solution

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Z1ggy earned 0 total points
ID: 38460974
never really resolve the issue, just gave up and set the clients up to do direct ica to servers.
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Author Closing Comment

by:Z1ggy
ID: 38472844
issued closed
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