need to find standards for staffing numbers and equipment repacement cylcles

Posted on 2012-09-10
Last Modified: 2012-09-25
I am trying to make a case for better financial and staffing support for my Human Services based Technology Department. I am looking for how to quantify an appropriate amount of staffing for a situation such as ours. Are there industry standards for staffing by # of computers, sites or networks? Is there a standard equipment replacement cycle for a non-profit? Standard amount of time to support and maintain a computer? There are so many variables I cannot find an effective way to communicate my need to our Senior Managers. Any information would be really appreciated.

I currently have

A staffing pattern of myself plus one other Full-Time employee.
We have approximately 250 Computers (split approximately 60:40 between Windows 7 and Windows XP with a few Ipads thrown in).
Approximately ½ of our devices are older than 4 years old (Ranging to 10 years old)
11 Sites throughout the state of Connecticut.
User needs and responsibilities vary greatly between sites and departments and the sites contain 25 different departments in total.
We have a combination of Windows Server 2003 and 2008 Domains as well as Linux Clear OS Domains and a couple of simple peer to peer networks. (8 Windows Servers on 3 Domains and 6 Linux Servers).

Thank you in advance for your help and ideas, I really appreciate it.

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Question by:cjrmis
    LVL 46

    Expert Comment

    In this day and age it is typically much more cost effective to outsource.    There are a lot of remote management firms like zenith data systems that will remotely make sure all systems are up; automatically patched; maintain/install current antivirus; and can provide helpdesk support for $5-20/computer per month.

    (Pricing depends on if it is a desktop or server).  No way can most companies cost justify doing it in-house.

    So if you go with a remote management company then your staff of 2 should be more than enough.

    Author Comment

    Due to problems with the amount of help in understanding the needs of our varied departments, outsourcing and consultants have not succeeded for us in the past.
    LVL 46

    Accepted Solution

    There really is no universal standard for resources required.  It isn't so much the number of desktops, but what they are doing.   By your own admission you must have an atypical environment, so any boiler-plate standard isn't going to work.

    It seems you are asking for somebody to pull a number out of a hat and give you reasons that you can use to justify more money.

    The only two things I can think of is COMPLIANCE and SECURITY.  If you have never had a security audit, and you have any data that is medical or financial, or have any credit cards or similar data, then hire an outside consultant to audit you.  Then the results can be used to warrant more people/resources/equipment/software for implementation.

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