I am trying to make a case for better financial and staffing support for my Human Services based Technology Department. I am looking for how to quantify an appropriate amount of staffing for a situation such as ours. Are there industry standards for staffing by # of computers, sites or networks? Is there a standard equipment replacement cycle for a non-profit? Standard amount of time to support and maintain a computer? There are so many variables I cannot find an effective way to communicate my need to our Senior Managers. Any information would be really appreciated.
I currently have
A staffing pattern of myself plus one other Full-Time employee.
We have approximately 250 Computers (split approximately 60:40 between Windows 7 and Windows XP with a few Ipads thrown in).
Approximately ½ of our devices are older than 4 years old (Ranging to 10 years old)
11 Sites throughout the state of Connecticut.
User needs and responsibilities vary greatly between sites and departments and the sites contain 25 different departments in total.
We have a combination of Windows Server 2003 and 2008 Domains as well as Linux Clear OS Domains and a couple of simple peer to peer networks. (8 Windows Servers on 3 Domains and 6 Linux Servers).
Thank you in advance for your help and ideas, I really appreciate it.
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