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Users inbox sub folders are missing after migration from Exchange 2003 to 2010

I have moved some users from exchange 2003 to 2010 and out of 50 users so far i have moved,2 users are complaining that they have lost their folders.
They created these folders under their Outlook inbox and now the folders are gone.
Were these folders local to the pc? and how do I check? If they should still be on the server how do I get them back?
They are running Windows 7 and Office 2010. Prior to the upgrade they were running Windows XP Pro and Office 2003.
What can we do?

Manpreet SIngh Khatra

Were these folders local to the pc? - if they were local they would be in a PST format and did you re-create the Profile or what ?

If they should still be on the server how do I get them back? - Can you see them using OWA ? Ideally nothing as such is removed so i guess its a PST but if not then you will have to restore from the backup before migration to a RSG in Exchange 2003 and extract the data to a PST.

They are running Windows 7 and Office 2010. Prior to the upgrade they were running Windows XP Pro and Office 2003 - So is this a different PC all together or a Upgrade ?

If you Upgraded the machine did you backup the Data on the OS or other drives ? If not than do we have some backup of that ? -- hope you know were are we going !!

- Rancy

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Kernel_Recovery_Tools

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Jon Brelie

I have encountered this phenomenon with a few users here before. Rancy is right, you should check to see if they are accessible via OWA. If so, I would export the entire mailbox to a PST, and check the contents of the file. If everything looks good, remove the user's mailbox, create a new one, and re-import from the PST file. This has resolved the issue for a few other users here.

Jon Brelie

heh. I just tried to upvote Vee_Mod's admin comment.

wrong site....