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Outlook 2010 won't record Office 2003 document/file activity in its Journal

Posted on 2012-09-10
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Last Modified: 2013-01-23
I have migrated to Windows 7 Pro 64-bit and use Outlook 2010 connected to our Exchange 2003 server

I have set my Journal settings to record Word Excel and Access files access but this has stopped working since building my Windows 7 profile

It works for phone calls and worked fine with Windows XP and Outlook 2007

Any ideas how I can reactivate logging time spent on various Office documents?
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Question by:ARampton
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Expert Comment

by:Kernel_Recovery_Tools
ID: 38386733
Install office 2003 on your windows 7 64 bit. You can download software from http://www.microsoft.com/windows/compatibility/windows-7/en-us/Search.aspx?type=Software&s=MS%20Office%202003. Still any issue then let us know.
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Author Comment

by:ARampton
ID: 38386978
Outlook 2010 and Office 2003 are both 32-bit with all patches

I don't want to use 64-bit apps till all addins are compatible

Are you suggesting this is a 64-bit issue?
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Author Comment

by:ARampton
ID: 38395184
I have discovered that Outlook 2010 Journal tracks documents edited by Excel 2010 and Word 2010 on my PC but seems to ignore anything edited by Office 2003 apps on the same PC (both versions of Work & Excel are installed)

I still want to find a way of re-enabling tradking of Office 2003 apps
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Expert Comment

by:Kernel_Recovery_Tools
ID: 38397707
Can I run 32-bit programs on a 64-bit computer?
Most programs designed for the 32-bit version of Windows will work on the 64-bit version of Windows. Notable exceptions are many antivirus programs.

Device drivers designed for the 32-bit version of Windows don't work on computers running a 64-bit version of Windows. If you're trying to install a printer or other device that only has 32-bit drivers available, it won't work correctly on a 64-bit version of Windows. To learn how to check for drivers, see Update a driver for hardware that isn't working properly or go to the device manufacturer's website. You can also get information about drivers by going to the Windows 7 Upgrade Advisor webpage.
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Author Comment

by:ARampton
ID: 38418202
Has anyone any ideas how to fix this?
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Author Comment

by:ARampton
ID: 38527108
I still need help on this
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Accepted Solution

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ARampton earned 0 total points
ID: 38793750
Micorsoft Support identified missing registry keys - probably not set as Outlok 2003 was not installed before Outlook 2010 was installed and the two don't behave together

HKCU\Software\Microsoft\Office\11.0\Outlook\Journal

Value Name: Item Log File
Value Type: REG_SZ
Value Data: C:\Users\xxxxxxxxxxxx\AppData\Roaming\Microsoft\Outlook\offitems.log

Value Name: Outlook Item Log File
Value Type: REG_SZ
Value Data: C:\Users\xxxxxxxxxxx\AppData\Roaming\Microsoft\Outlook\outitems.log

NOTE: Make sure to change USERNAME to the user that is currently logged on

Now all Office 2003 and Office 2010 app activity Journals normally
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Author Closing Comment

by:ARampton
ID: 38809134
No one from Experts Exchange has helped resolve this issue
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