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IT and organization

Posted on 2012-09-10
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Last Modified: 2012-09-19
I am reading a book about how information technology affecting businesses. There i a chapter talking about how IT is affecting organization and it talks about organization culture and how the culture is affected by IT. There is an example in the book:

I quote:

"The United Parcel Service's concern with placing service to the customer first is an aspect of its organizational culture that can be found in the company package tracking systems"

end of quote

culture made up of its members’ shared values, beliefs, symbols, and behaviors,
I do not understand the example. if any understnd please help.
Thanks
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Question by:JRawabi
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Paul Sauvé earned 600 total points
ID: 38384309
Please understand when we speak of "culture made up of its members’ shared values, beliefs, symbols, and behaviors" it can refer to the population of a country at large or to a specific subset of the country's population (or to a region of the world or to a religion, regardless of the region of the world).

In the case of "The United Parcel Service's concern with placing service to the customer first is an aspect of its organizational culture...", it is the culture of the organizatiuon, and not the population as a whole... If fact," putting customer service first" is tha culture many businesses throughout the world profess (at least, that is what they would have us believe).

My belief is that the culture of business is to make the most money with the least amount of investment, i.e. "its members’ shared values, beliefs, symbols, and behaviors".
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