• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 159
  • Last Modified:

Office docuents only load successfully on the second attempt.

Hi Guys

We have created a new profile on a existing machine at a customers site and have had a issue we were Office documents (word,excel) only load successfully once they have been opened twice.

I have opened word / excel documents from local directory's, mapped network drives and emails. Everytime without fail, the program itself will load but it will not open the document. After clicking on the document again, the document will then be displayed.

Any help or suggestions would be greatly appreciated

Thanks
0
optimus_nz
Asked:
optimus_nz
  • 2
1 Solution
 
aadi369Commented:
The issue is with the ms office application.

U need to repair office application on the user system.......if still the problem presists, then re-install the application on the sytem......This is only final step to solve the issue. :)
0
 
optimus_nzAuthor Commented:
Hi Aadi369

Sorry I should have already mentioned that I have run a office repair through the add/remove program's application in control panel.

Thanks
0
 
optimus_nzAuthor Commented:
Office repair was stated didn't work. The only fix was to uninstall and reinstall office completely
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now