ArcticPaper
asked on
Exchange - OAB
Hi
We are running a mixed environment with Exchange 2007/2010 and Outlook XP/2010. The problem we have is that we cannot download the Offline Address Book. In the log files we can see that some users can download the OAB.
We have tried different things to solve this problem:
Run a program called OABValidate 2 on the Exchange 2010 servers. We got some errors with users pointing to Deleted objects. We fixed them.
We have deleted all OAB related files on the 2010 servers and regenerated the OAB.
We tried to create a new OAB but I cannot download it. I get an error message that says: receiving error (0x8004010F). When I change back to the default OAB I can download it.
I could not download the OAB but when I added my account as a domain admin it downloaded the OAB.
When I removed myself from the domain admin group it still works.
I added another user to the domain admin group but for him it does not work.
Best regards
Matthias
We are running a mixed environment with Exchange 2007/2010 and Outlook XP/2010. The problem we have is that we cannot download the Offline Address Book. In the log files we can see that some users can download the OAB.
We have tried different things to solve this problem:
Run a program called OABValidate 2 on the Exchange 2010 servers. We got some errors with users pointing to Deleted objects. We fixed them.
We have deleted all OAB related files on the 2010 servers and regenerated the OAB.
We tried to create a new OAB but I cannot download it. I get an error message that says: receiving error (0x8004010F). When I change back to the default OAB I can download it.
I could not download the OAB but when I added my account as a domain admin it downloaded the OAB.
When I removed myself from the domain admin group it still works.
I added another user to the domain admin group but for him it does not work.
Best regards
Matthias
Hypercat (Deb)
What OAB versions are you running? I believe in order to be compatible with Outlook XP and 2010 you would have to be running OAB versions 2, 3 and 4. You also need to be sure that you have enabled both the web and public folder access for users to download the OAB. This setting is under Organization Configuration/Mailbox/Offl
Which is the current Generation server ?
Where are the mailboxes that are working fine and the affected ones ?
Is the Mailbox Database pointing to the correct OAB ?
As you say its OL2010 than is Web Distribution enabled ?
Is there files on the Mailbox "ExchangeOAB GUID folder" ?
Has the files been copied to the "ExchangeOAB GUID folder" ?
Hope all Microsoft services are running ?
Test-ServiceHealth
- Rancy
Where are the mailboxes that are working fine and the affected ones ?
Is the Mailbox Database pointing to the correct OAB ?
As you say its OL2010 than is Web Distribution enabled ?
Is there files on the Mailbox "ExchangeOAB GUID folder" ?
Has the files been copied to the "ExchangeOAB GUID folder" ?
Hope all Microsoft services are running ?
Test-ServiceHealth
- Rancy
ASKER
Which is the current Generation server ?
Exchange 2010.
Where are the mailboxes that are working fine and the affected ones ?
As i mentioned we have a mixed enviroment and i cannot find a red line in whats working or not.
Is the Mailbox Database pointing to the correct OAB ?
Yes
As you say its OL2010 than is Web Distribution enabled ?
Yes it is
Is there files on the Mailbox "ExchangeOAB GUID folder" ?
Yes
Has the files been copied to the "ExchangeOAB GUID folder" ?
Yes
Hope all Microsoft services are running ?
Yes
Test-ServiceHealth
Exchange 2010.
Where are the mailboxes that are working fine and the affected ones ?
As i mentioned we have a mixed enviroment and i cannot find a red line in whats working or not.
Is the Mailbox Database pointing to the correct OAB ?
Yes
As you say its OL2010 than is Web Distribution enabled ?
Yes it is
Is there files on the Mailbox "ExchangeOAB GUID folder" ?
Yes
Has the files been copied to the "ExchangeOAB GUID folder" ?
Yes
Hope all Microsoft services are running ?
Yes
Test-ServiceHealth
ASKER
To Hypercat
We are running version 4 and we have enabled both web and public folders.
Best regards
Matthias
We are running version 4 and we have enabled both web and public folders.
Best regards
Matthias
If its an issue with some users i guess could be Database or something ..... did you create a new Database and point it to the OAB ?
Is the users Profile in Cache mode as Online mode wont use OAB :)
Did you try creating a new profile for the affected user on the same machine or another to check with the issue ?
- Rancy
Is the users Profile in Cache mode as Online mode wont use OAB :)
Did you try creating a new profile for the affected user on the same machine or another to check with the issue ?
- Rancy
Again, I believe you'll need to generate an OAB version 2 or 3 and make sure that public folder access is enabled in order for Outlook XP user to see it. Or you could set the Outlook XP users to work online and use the GAL instead.
Are you using a proxy server for Internet access? If so, maybe this article applies:
http://support.microsoft.com/kb/939765
Is autodiscovery working properly in general? Have you checked to make sure the OAB website URL is properly identified in Exchange 2010?
Generally I agree with Rancy's comments. I would check between a user who gets the list and one who doesn't and see if they are set to work online or in cached mode. If the users who can see the address book are in online mode, then that would indicate that the OAB isn't working at all. This points to an issue with the URL for the website.
Here's the basic Technet article on checking/setting the OAB website URL, just in case you don't have it handy:
http://technet.microsoft.com/en-us/library/bb123710.aspx
Are you using a proxy server for Internet access? If so, maybe this article applies:
http://support.microsoft.com/kb/939765
Is autodiscovery working properly in general? Have you checked to make sure the OAB website URL is properly identified in Exchange 2010?
Generally I agree with Rancy's comments. I would check between a user who gets the list and one who doesn't and see if they are set to work online or in cached mode. If the users who can see the address book are in online mode, then that would indicate that the OAB isn't working at all. This points to an issue with the URL for the website.
Here's the basic Technet article on checking/setting the OAB website URL, just in case you don't have it handy:
http://technet.microsoft.com/en-us/library/bb123710.aspx
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