I have multiple Dell Optiplex 780 desktop computers that have their CD/DVD roms stop working after putting in and removing two cd's. I will place one cd in, it works fine, remove it, place a second one in, it works fine, remove it and then the third cd does not respond at all and freezes windows explorer. All cd's added after that do the same thing. It is very consistent and always does it after two cd's have been placed and removed.
In the device manager it says the drive is "Working Properly". Using Windows 7 x64, we have multiple computers with more than one type of CD/DVD rom showing the same symptoms. I have removed the drive from Device Manager and added it back but the issue persists.
Any ideas? Thanks!