<div>
In 6.1 this is the field that needs to have the name: &nbsp; Display (Internal Caller ID)<br />
<br />
It is located towards the bottom of the page on the Directory Number Configuration page
</div>


In 6.1 this is the field that needs to have the name:   Display (Internal Caller ID)

It is located towards the bottom of the page on the Directory Number Configuration page

<div>
Did you save the changes and reset the Directory Number / Phone device?
</div>


Did you save the changes and reset the Directory Number / Phone device?

<div>
See comment. &nbsp;I wish you could award partial credit to each answer, but I don't think you can.
</div>


See comment.  I wish you could award partial credit to each answer, but I don't think you can.

<div>
<div class="content wysiwyg-content">
One of our sites has an older Cisco Callmanager 4.1 server. &nbsp;We have a user who took over an extension from a previous employee. &nbsp;We deleted the ex-employee in the User directory, added the new user, and updated all phones with the extension to show the new user's name in both the caller id field and the alerting fields. &nbsp;However whenever the new user calls us, or when we dial them, the old name show's up. &nbsp;<br />
<br />
Does anybody have any suggestions of where I could be missing the old name?<br />
<br />
Thanks
</div>
</div>


One of our sites has an older Cisco Callmanager 4.1 server.  We have a user who took over an extension from a previous employee.  We deleted the ex-employee in the User directory, added the new user, and updated all phones with the extension to show the new user's name in both the caller id field and the alerting fields.  However whenever the new user calls us, or when we dial them, the old name show's up.  

Does anybody have any suggestions of where I could be missing the old name?

Thanks

Cisco Callmanager 4.1 displaying wrong caller id name

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).