Cisco Callmanager 4.1 displaying wrong caller id name

Posted on 2012-09-11
Last Modified: 2012-09-18
One of our sites has an older Cisco Callmanager 4.1 server.  We have a user who took over an extension from a previous employee.  We deleted the ex-employee in the User directory, added the new user, and updated all phones with the extension to show the new user's name in both the caller id field and the alerting fields.  However whenever the new user calls us, or when we dial them, the old name show's up.  

Does anybody have any suggestions of where I could be missing the old name?

Question by:TOHIT
    LVL 25

    Expert Comment

    In 6.1 this is the field that needs to have the name:   Display (Internal Caller ID)

    It is located towards the bottom of the page on the Directory Number Configuration page
    LVL 20

    Expert Comment

    by:José Méndez
    Did you save the changes and reset the Directory Number / Phone device?

    Accepted Solution

    Both of these suggestions helped.  But we discovered that the caller id was correct previously, and had only recently started displaying the previous users name.  It displayed correctly on phones that were registered to the subscriber, but not on phones registered to the publisher.  We rebooted the publisher, and the problem went away.  Not exactly sure what happened.

    Author Closing Comment

    See comment.  I wish you could award partial credit to each answer, but I don't think you can.

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