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exchange user cant send emails

Posted on 2012-09-11
Medium Priority
Last Modified: 2012-09-25
I have a user who uses outlook 2010 on a termianl server and when sending an email gets an error: operation cannot be completed. and sometimes it says you dont have sufficient priveledges.

when trying to login from the web app, the user sees this error:

 A problem occurred while you were trying to use your mailbox.  


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Url: https://mail.datatechdc.com:443/owa/default.aspx
User host address:
User: Kenneth Dumas
EX Address: /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=kdumas
SMTP Address: kenneth@opentopsightseeing.com
OWA version: 14.0.722.0

Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: Cannot get contents table.

Call stack

Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.PrepareRequestWithoutSession(OwaContext owaContext, UserContextCookie userContextCookie)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.InternalDispatchRequest(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchRequest(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.OwaModule.OnPostAuthorizeRequest(Object sender, EventArgs e)
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Inner Exception
Exception type: Microsoft.Mapi.MapiExceptionJetErrorReadVerifyFailure
Exception message: MapiExceptionJetErrorReadVerifyFailure: Unable to query table rows. (hr=0x80004005, ec=-1018) Diagnostic context: Lid: 18969 EcDoRpcExt2 called [length=181] Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=176][latency=0] Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropOpenFolder [2] Lid: 27962 ROP: ropGetContentsTable [5] Lid: 27962 ROP: ropSetColumns [18] Lid: 27962 ROP: ropRestrict [20] Lid: 27962 ROP: ropQueryRows [21] Lid: 17082 ROP Error: 0xFFFFFC06 Lid: 17153 Lid: 21921 StoreEc: 0xFFFFFC06 Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 26426 ROP: ropQueryRows [21] Lid: 13300 StoreEc: 0xFFFFFC06 Lid: 3245 StoreEc: 0xFFFFFC06 Lid: 54569 StoreEc: 0xFFFFFC06 Lid: 52459 StoreEc: 0xFFFFFC06 Lid: 45069 StoreEc: 0xFFFFFC06 Lid: 13029 StoreEc: 0xFFFFFC06 Lid: 26348 Lid: 22252 StoreEc: 0xFFFFFC06 Lid: 1750 ---- Remote Context End ---- Lid: 26849 Lid: 21817 ROP Failure: 0xFFFFFC06 Lid: 28414 Lid: 32510 StoreEc: 0xFFFFFC06

Call stack

Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, SafeExInterfaceHandle iUnknown)
Microsoft.Mapi.MapiTable.QueryRows(Int32 crows, QueryRowsFlags flags)

how can i fix this?

Question by:datatechdc
  • 2
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38389681
Is this happening when replying to some old emails or stuff ?
Does he faces any issues when working with OWA\Webmail ?
Is any other user facing the issue when working through TS ?

Is this the same user details ?
User: Kenneth Dumas
EX Address: /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=kdumas
SMTP Address: kenneth@opentopsightseeing.com

If so try to Add a X500 address with the below details and try

- Rancy

Author Comment

ID: 38393072
has an issue sending emails to everyone. how do you add a x500 address? what is that?
LVL 52

Accepted Solution

Manpreet SIngh Khatra earned 2000 total points
ID: 38393576
Exchange E-mail Addresses and the Outlook Address Cache

This article should help as it has screenshots as well ... if anything let me know.

- Rancy

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