Cisco Unity Express Auto Attendant and ephone-dn Call Forwarding
Posted on 2012-09-11
Hey guys -
well - I have a new CME/CUE deployment that been going great except for one little thing...maybe you can offer some more insight?
I have an ephone-dn set up which I overlay on the support desk people's ephone-dns. Works great as a hunt group the way I want it to work, but now I'm finding that when outside callers (using the CUE auto attendant) press 2 for support and then the ephone-dn hits the 12 second timeout, it doesn't forward to voicemail !
I have ephone-dn 11 set to call-forward noan 9xxxxxxx timeout 12
The phone number is our Google voicemail transcription service. Works great.
I called internally from my desk to that ephone-dn and let it time out - and I was successfully forwarded to Google voicemail. I also tried bypassing the AA and setting one of my other DIDs to forward to the Google voicemail - and that worked successfully as well.
So there's something very odd that happens when dialing through the AA....I can dial by extension, reach the correct group, it times out, but it won't forward....