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jtr800

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How do I keep email active during domain transfer?

I am transferring a domain/website/email from one host to another.  I was told that during the transfer there is a possibility that email will be down because of MX records changing.  

Is there any way to prevent email downtime?
What will happen if someone emails me during this downtime?

Can someone please explain this to me in simple terms and let me know what the 'Pros' do in this situation?  

I suspect this is a common problem people have when migrating away from certain web hosting companies. Any help is greatly appreciated.
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Jamie McKillop
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Just to add what was posted by JJ:

First, my scenario assumes that you are hosting your own email server and that your ISP is hosting your public DNS zone.  If that's not the case, then my comments don't apply.

The best solution overall long-term is to have your domain registration and public DNS zone hosted by a 3rd party that is NOT tied to your ISP. This could be Network Solutions, GoDaddy, or any of a number of other domain and DNS hosting providers. That way, these records are under your control instead of under the control of your ISP. Doing this prevents the situation where your public DNS zone (which contains your public MX records) moves when you change ISPs.  

Once that's under your control, you can set a lower TTL for your MX record(s) when you're about to change ISPs, as suggested by JJ.  Then you make the change at your hosting provider to the email host's IP address when you move over to the new ISP, and you're all set.  There may be a delay in the transmission of some email, because of course the change has to be disseminated out to all the other public DNS source servers, but this is the most efficient and least disruptive way to do it.
Yes its sure that Website & Email will be down when you transfer the domain.

As you said  Domain / website / Email Hosting transfer to another hosting.

Now its depends on your New Hosting ( Shared / Cloud or Dedicated ).

If you are putting the new name Server Address ( ns1 & ns2 ) then around it will take 2-4 hours DNS update , For Over the Internet it will take around 24 Hours. And there name servers having the proper MX Recordsand your m ail A record ( mail.domain.com )

So On your New Hosting server , Be prepared the Email server details like MX records and create the Email Boxes as your existing users. And change the DNS record on Saturday night , before that put the email all users that download all emails.

And do not stop the Old Hosting Server service until your New Hosting server is ready with your Site & Email Live.

Regards,
Vijay kadadi