We have 2 BES on high available built with a seperate SQL server
Windows Server R2 Enterprise
BES 5.0.3 MR8
SQL Server 2005
The problem occurs if the preferred encoding for outgoing messages is UTF-8 on sender's Outlook and if there are Turkish characters (ü,g,s,ö,ç,i,I) on the subject or body of e-mail and when we reply or forward this e-mail via Blackberry, the turkish characters are not being displayed correctly on recipient's email client.
If the preferred encoding for outgoing messages is Turkish(ISO) on Outlook, we don’t have a problem with turkish characters on email which replied or forwarded via Blackberry.
We did the registry the settings on the link below but it didn’t solve our problem.
KB25034-How to enable UTF-8 encoding for all messages sent from a BlackBerry smartphone
Do you have any solution for this problem?