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Remove References to remote.company.local in SBS2011

I have a customer running SBS2011 with Windows XP workstations. The versions of Office (Outlook) vary from 2003 to 2010. They were (key phrase were) using the Exchange Server on the SBS 2011 box. Today, out of the clear blue, they called and said they went with a hosted Exchange Server service and nothing was working at this point. Duh!

   No changes have been made to the SBS 2011 Server but I have been reworking one of the Outlook 2007 machines to get it running. I removed the local Exchange account in Outlook and added the Remote Exchange Server account (RPC over HTTP). The remote server is outlookanywhere,remoteinsure.com.

   The first thing I noticed was that when I went back to look at this remote Exchange Server account was that the remote server address was changed to remote.companyname.com (their company name). Now, even though things seem to be working in this one Outlook account she keeps hetting popups asking her for a username and password for remote.companyname.local and it will not go away.

I was never very up to speed about what this remote.companyname.local is or was but now that they have quit using the local Exchange Server account and went with this hosted Exchange Account this remote.companyname.local keeps changing things and asking for a username and password. Any idea what I need to change and where I need to change it to refdirect or get rid of this remote.companyname.local issue that has now popped up?
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jimbecher
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jimbecher
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3 Solutions
 
David Johnson, CD, MVPOwnerCommented:
remote.company.local is the remote desktop gateway iis client.

you need to change their dns for autodiscover.  to point to the new exchange server.
you could remove remote.company.local from the dns as well but if they use terminal services they won't be too happy.
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Larry Struckmeyer MVPCommented:
Might be cached credentials: In control panel, user accounts (switch to classic mode if you can't see this), advanced, manage passwords.

In the stored passwords is there anything resembling local resources?  if so delete the stored pass ), log off, log on, still happening?

(and report back please, I'm interested to find out if this is correct)
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David Johnson, CD, MVPOwnerCommented:
another thing to remove/disable is the Outlook Web Access from the SBS console as that uses
remote.domain.com/owa
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Simon Butler (Sembee)ConsultantCommented:
All of the above comments are wrong, and show very little knowledge about how Exchange works , and with SBS.

The remote.example.com is the name used by SBS for all web services, that includes Exchange.
The client is being updated/correted by the autodiscover process, which is overriding the settings that are being entered manually. Nothing to do with OWA, cached credentials and the like.
Changing the DNS for autodiscover isn't going to work internally either because of the way that SSL works with regards to autodiscover.

I do wonder why the client went to hosted Exchange when they have paid for SBS 2011, someone else taken in by the "cloud" hype no doubt.

The kludge method is going to be to change the URL published in the domain to poitn to the hosted Exchange provider. Ultimately though, Exchange is going to have to be removed completely from SBS so that everything uses the cloud installation installation instead.

You need to work with the hosted provider to get the correct settings in place. They should be used to this scenario as it is quite common. Depending on who the provider is, you may well be able to connect the SBS installation to them and move the mailboxes in to the cloud and generally deal with the hassle in a clean manner.

Simon.
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