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Adobe Acrobat Pro won't launch

Posted on 2012-09-11
Medium Priority
Last Modified: 2012-09-16

I have a user who is running Windows 7 Pro and we recently installed the Adobe CS6 suite on his system. It worked great for a month or so but recently the Acrobat Pro X has failed to launch. It won't automatically launch when double clicking on a PDF file, and it won't launch from the start menu or the task bar or even the desktop icon. It was fully installed and activated the same day, so now I hate to just uninstall it due to the activation. I can't deactivate it without getting it running first. Any ideas?

Question by:Norm Dickinson
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Expert Comment

ID: 38389365
Reinstall the PDF application again......and try again
LVL 30

Accepted Solution

pgm554 earned 2000 total points
ID: 38389395
LVL 13

Author Comment

by:Norm Dickinson
ID: 38402027
Sorry to keep you experts hanging...will be implementing this solution, with luck, tomorrow.
LVL 30

Expert Comment

ID: 38402051
Adobe seems to be so concerned about piracy these days,they seem to forget that people are trying to use their product legitimately to get work done.

There is a long list of activation issues with their products from way back.

The reason why so many software companies are pushing the "cloud" is more for financial reasons than good old "it just works better" reasoning.

So customer be damned!
LVL 13

Author Closing Comment

by:Norm Dickinson
ID: 38404093
That did the trick thanks.

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