Trouble installing Windows SP1 on 2008 R2 server

Posted on 2012-09-11
Last Modified: 2012-10-14
Firt post...

Please help with the below problem.

Service Pack installation failed with error code 0x8000ffff.

This server is running Sophos AV and Backup Exec

Question by:sennell
    LVL 10

    Accepted Solution

    Download and run following tool on that server. It will fix the issue and then you can upgrade it to SP1.
    LVL 6

    Expert Comment

    0x8000FFFF usually represents “generic” failures for which the program is not able to identify the exact cause at the time the failure occurs

    You can check to see if the Volume Shadow Copy service is set to Manual and is not disabled.

    Select Start

    In the Start Search field type services.msc and press the enter key

    In the Services console scroll down the list until you get to Volume Shadow Copy

    If the service states it is Disabled in Startup Type column the double click to open the properties

    Select the Startup type drop down list and select Manual

    Click Ok

    Close the services console

    Also, plz update which version of backup exec u r using ? and also which updates fails, microsoft or backup exec?
    LVL 6

    Expert Comment


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