Link to home
Start Free TrialLog in
Avatar of CHI-LTD
CHI-LTDFlag for United Kingdom of Great Britain and Northern Ireland

asked on

Office 2010 re-activation from VMAT (MAK) fails

We have replaced a HDD from a Win7/Office2k10 machine which was licensed using our VMAT server.
Now when we try and re-licence Office it fails in to console with - unknown error (0x8004fe33).  When opening word on the client machine it says 'Microsoft Office Pro plus 2010 cannot verify the licence for this product.  you should repair the office program by using control panel'.
We are using the same computer name as before.  Win7 licences fine.

Another thing which is odd, is that i managed to get the same issue on a machine that was licensed fine and has not had any changed to the machine (i must have re-licensed this too).

Ideas?
ASKER CERTIFIED SOLUTION
Avatar of Steve Smith
Steve Smith
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of CHI-LTD

ASKER

No.  I have tried that.
Avatar of CHI-LTD

ASKER

forgot to add.  the machine that also had this issue, i managed to re-licence it from the desktop activation screen.  but it still shows non genuine in the vamt
Avatar of CHI-LTD

ASKER

Ok, i didn't save the VAMT console and re-opening it shows the machines licensed, but if i update the machine goes into the notification tab and i eventually get the error.

I am thinking of licencing it directly from the desktop, but what are the implications on the machines and licences & count?
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of CHI-LTD

ASKER

Image.  Its working now, i forgot to remove the proxy server settings on IE.  Now its proxy updating fine.