Office 2010 re-activation from VMAT (MAK) fails

Posted on 2012-09-12
Last Modified: 2012-09-12
We have replaced a HDD from a Win7/Office2k10 machine which was licensed using our VMAT server.
Now when we try and re-licence Office it fails in to console with - unknown error (0x8004fe33).  When opening word on the client machine it says 'Microsoft Office Pro plus 2010 cannot verify the licence for this product.  you should repair the office program by using control panel'.
We are using the same computer name as before.  Win7 licences fine.

Another thing which is odd, is that i managed to get the same issue on a machine that was licensed fine and has not had any changed to the machine (i must have re-licensed this too).

Question by:CHI-LTD
    LVL 17

    Accepted Solution

    Does the problem happen if you try to relicense using domain admin account ?
    LVL 1

    Author Comment

    No.  I have tried that.
    LVL 1

    Author Comment

    forgot to add.  the machine that also had this issue, i managed to re-licence it from the desktop activation screen.  but it still shows non genuine in the vamt
    LVL 1

    Author Comment

    Ok, i didn't save the VAMT console and re-opening it shows the machines licensed, but if i update the machine goes into the notification tab and i eventually get the error.

    I am thinking of licencing it directly from the desktop, but what are the implications on the machines and licences & count?
    LVL 77

    Assisted Solution

    by:David Johnson, CD, MVP
    Was this a installation from an image, backup or full reinstall?
    LVL 1

    Author Comment

    Image.  Its working now, i forgot to remove the proxy server settings on IE.  Now its proxy updating fine.

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