Streaking on printout from  HP LaserJet P2055dn

Posted on 2012-09-12
Last Modified: 2012-09-16
We have an HP LaserJet P2055dn which has been giving poor quality prints from some time.  We have changed the toner, paper and insured we are using the latest universal driver but the issue remains.

On a print out it appears to "ghost" output from previous prints.  On the example I have attached you can see the Cancel button that is on the top of the page repeated but faded three times down the page.  The printer is out of warranty so I was hoping to see if there is an easy and affordable fix.
Question by:canuckconsulting
    LVL 37

    Accepted Solution

    Ghosting is caused by the fuser and/or the paper. What happens is that the toner is not fused onto the paper properly because the fuser is not applying enough heat to melt the toner properly. Some of the toner stays on the fuser, and gets put down again when the fuser has made one revolution.

    In most cases this is because the printer is printing on a paper that is heavier than the printer expects. In that case, setting the driver to the correct paper type and weight should fix the problem.

    It is also possible that the fuser is faulty. In lasers, the fuser is normally expected to last about 100,000 pages. If it plays up well before that, the manufacturer may replace it under warranty. However, the fuser is a consumable, so you may need to pay for a new one. In many HP printers, the fuser is only sold as part of a "maintenance kit", which also includes the transfer roller and paper transport rollers. In some printers, HP require a service call to replace the fuser. I think the 2055 is one of those, but you can buy the fuser from 3rd party suppliers.

    Make sure you always use laser paper. Inkjet paper can damage the fuser.

    I would start by setting the driver to heavy-weight paper.

    Author Closing Comment

    Thanks for great answer.  Changing the paper types did not seem to effect the prints so assume the fuser is bust.  Cost of fuser was over half the cost for a new printer including 3-year onsite support.  Such a waste as the the printer is just out of warranty and otherwise in great shape!

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