[Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Outlook client woes....

Posted on 2012-09-12
9
Medium Priority
?
583 Views
Last Modified: 2012-09-18
Hi Outlook/Exchange experts...

I'm helping a client out that has an internationally run IT department. Their local staff run outlook and it connects to an exchange server in the EU that I have no access to (I'm in Australia). The IT staff in EU (understandably) don't give access to global resources (like Exchange servers) to regional contractors/service providers (like myself). Any woes...

The problem is I have 1 user here in Oz that every time he connects to Exchange, Outlook throws a prompt asking for his domain username and pwd. When he enters them, it just prompts him again. If he cancels it, Outlook works fine for a while and then at some random time, will prompt again. He can logon to the PC with his AD credentials fine. His account is the same as other users. His Outlook is configured the same as other users. I cannot for the life of me figure out what is going on. Short of connecting a sniffer and looking at the packets to see what the hell it's talking to, I'm out of ideas.

I've tried...

looking at stored credentials (there are none) in Credentials Manager
see if there's anything in AppData\Roaming\Microsoft\Credentials (there's not)
Checking add-ins - there's only one (everyone has it and his authenticates properly)
Tried changing the connection method to http (didn't make any difference)

Any ideas are most welcome.

Thanks
0
Comment
Question by:cpl-tech
  • 4
  • 4
9 Comments
 
LVL 16

Expert Comment

by:Carol Chisholm
ID: 38390472
Check his computer is in the correct time zone, regional settings and has the correct time and date.

If this just happened today it is probably because of the last night's hotfixes, because a lot of servers rebooted last night and there were changes to the networking settings so they may not have come up correctly (I have had one Exchange server in Switzerland that did this) Typically the admin needs to reboot the Exchange server once more and all will be resolved.
0
 
LVL 1

Author Comment

by:cpl-tech
ID: 38390499
His PC is in the correct timezone and the time is set correctly. He is the only user affected by this. 6 other people in the office connecting to the same server have no issue. Problem started out of the blue about 2 weeks ago (only found out about it a few days ago).
0
 
LVL 16

Expert Comment

by:Carol Chisholm
ID: 38390531
I have seen this as well, sometimes with servers on virtual machines.
Does he only have to enter the password when trying to send mail?

I have seen this when there are is a time differences between the DCs and the Exchange servers. You one user may connect to one DC and the other users to another. If "his" DC is a little out of sync he will have these problems.

Can't be much more help except to suggest opening a ticket with Europe. They will have other users with the same problem...
0
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

 
LVL 1

Author Comment

by:cpl-tech
ID: 38390542
I'll check this out in the morning - thanks for the suggestion.
0
 
LVL 16

Expert Comment

by:Carol Chisholm
ID: 38390545
You can also check connectivity with Ctrl-Right Click on the Outlook icon in the system tray
0
 
LVL 1

Expert Comment

by:fred9777
ID: 38390745
This link might help:

http://support.microsoft.com/kb/956531/en-us

Good luck!
0
 
LVL 1

Accepted Solution

by:
cpl-tech earned 0 total points
ID: 38394476
Managed to find it today. Turns out it was a old sharepoint list in the outlook account pointing to an offline server. Can't believe I didn't notice that one. Oh well - solved now.

Thanks for your suggestions.
0
 
LVL 1

Author Closing Comment

by:cpl-tech
ID: 38408690
Found the answer by having a really thorough look the account settings in outlook for the user.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As much as Microsoft wants to kill off PST file support, just as they tried to do with public folders, there are still times when it is useful or downright necessary to export Exchange mailboxes to PST files. Thankfully, it is still possible to e…
Exchange administrators are always vigilant about Exchange crashes and disasters that are possible any time. It is quite essential to identify the symptoms of a possible Exchange issue and be prepared with a proper recovery plan. There are multiple…
how to add IIS SMTP to handle application/Scanner relays into office 365.
As many of you are aware about Scanpst.exe utility which is owned by Microsoft itself to repair inaccessible or damaged PST files, but the question is do you really think Scanpst.exe is capable to repair all sorts of PST related corruption issues?
Suggested Courses
Course of the Month20 days, 10 hours left to enroll

868 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question