mailbox recover in active directory

i have 2 account mail boxes for one user
one account was a name change and the other was the new name of person

i am experiencing 2 problems

1. there are 2 mailboes appearing when i go into exchange mailbox clearup - i would like to recover one to attach to the new account

2. the person is receiving error msg:
servername.local #5.5.0 smtp;553 Requested action not taken: mailbox name not allowed>

3. internally there are bounce back messages

i would appreciate some help
LBCAsked:
Who is Participating?
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
The one that you want does it has a Mailbox connected to it ... if yes then how can you connect 2 mailboxes to a single AD account :(

- Rancy
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yo_beeDirector of Information TechnologyCommented:
Is this Exchange 2003 or newer?
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
there are 2 mailboes appearing when i go into exchange mailbox clearup - i would like to recover one to attach to the new account - Try to add one at a time to understand which is the correct Mailbox.

When you say a bounceback ? If there isnt a Mailbox there is bound to be a Undeliverable as Exchange cannot find the object reference to :)

- Rancy
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LBCAuthor Commented:
when i try to recover one of the mail box i do a search but it only brings back 2 accounts and not the one that i want.
is there a way to over ride this ?exchange 2003
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LBCAuthor Commented:
thanks for replying - i managed to get this resolved.
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