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Sage failed to connect to Excel

I have recently installed Microsoft Office 2010 on a new machine, and subsequently installed Sage Accounts 50 2012. I am unable to export from Sage to Excel, and get the message "Failed to connect to Excel". I have noted the previous answer to a similar query, but I don't think in my case reinstalling Sage would help, as it was installed after Excel.

I can see the addin in Excel, and I can get a logon prompt to Sage from within Excel. If I log on, I then can't run Sage itself as it says the logon is already in use.

Can anyone point me in the right direction?

thanks
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pgmiller
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pgmiller
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Bruce DenneySage 50 Consultant and IntegratorCommented:
What version of Microsoft Office 2010?

The 64 bit version is incompatible, the 32 bit is fine.
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pgmillerAuthor Commented:
It was 64-bit - but we were told by Sage support it should be compatible. If we are going to have to install 32-bit, I would like to be certain that's the problem - have you come across this before, and it definitely is incompatible?
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Bruce DenneySage 50 Consultant and IntegratorCommented:
Definitely incompatible with 64 bit.

I have seen some incorrect misinformation floating around Sage say it is compatible, but real life has made it very clear that it is not.
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