Windows 7 - ALT key acting weird (esp with ALT+TAB)

Posted on 2012-09-12
Medium Priority
Last Modified: 2012-09-21
Hello -

My work PC with XP was recently replaced, and I was given a new PC with Windows 7.

For whatever reason, the ALT+TAB key combo does not seem to work most of the time, and has odd results.

I can do a single ALT+TAB... and even if I continue to hold down the ALT key, it's as if it had been released.

However, sometimes, it works perfectly... when i hold down the ALT key, I get the icons of programs open, and I can TAB through them like normal. The example I can give is when Chrome is the next program to switch to. If a Microsoft product is the next program to switch to, it does not work.

One other interesting tidbit... in IE8, sometimes when I click in the address bar, the Menu bar flickers, and FILE gets highlighted... as if I pressed the ALT key.

At first I thought it might be a keyboard issue. I tried both ALT keys. I even replaced the keyboard with one that I know works, and used a different USB slot. Still funky.

Also... If I remote into my other computer which is still running XP... the ALT key (including ALT+TAB) works perfectly in the remote environment.

Any suggestions? I really miss my ALT+TAB!

(Windows+TAB is annoying)

Question by:Castaway78
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LVL 50

Accepted Solution

jcimarron earned 2000 total points
ID: 38391760
Castaway78--Does the keyboard come with an installation CD?  If so, uninstall and then reinstall using the CD.

Author Comment

ID: 38391788
It's a deployed computer, with a pre-imaged hard drive. Nothing comes with it.

I don't have Admin rights on the computer, so I can't attempt to manually remove the keyboard driver and re-install one.

I suppose I can try and see if I can have our IT Help Desk remote in and remove and re-install the driver. I dread calling them...

Author Closing Comment

ID: 38423293
Finally got ahold of our IT department. They told me that USB devices don't use drivers, and the solution to the issue is to format and re-image the computer.

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LVL 50

Expert Comment

ID: 38423677
Castaway78--In Device Manager, most of my USB controllers have drivers such as usbd.sys and several other .sys files .

Rather than reformat, can you first try a Repair Install?

Or can IT do it for you?  I presume they will do the reimaging.  (Save your personal data to an external drive.)

Author Comment

ID: 38423685
Thanks jcimarron - I know USB items do have drivers, I just wish our IT dept knew that. The guy remoted in, and even opened up the Control Panel to see the keyboard drivers... yet it never clicked.

The sigh was for the "brilliance" of my IT department.

I can't try a repair... don't have the rights. They're sending out a tech to look at it next week.

Thank you for the idea and link, though.
LVL 50

Expert Comment

ID: 38423693
Castaway78--Good luck!!  (and remember to back up personal data before they do a reformat.)

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