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Even undocking my Dell Latitude D630 from my PR01X model docking station properly, my laptop still freezes, beeps once, then goes to a completely blue screen with no error codes...

Posted on 2012-09-12
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Last Modified: 2016-11-23
Even undocking my Dell Latitude D630 from my PR01X model docking station properly, my laptop still freezes, beeps once, then goes to a completely blue screen with no error codes...is there a registry setting or something that needs to be changed to stop this from happening?  We are running XP Pro on our office machines as well. Any input would be greatly appeciated.
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Question by:scottishlass78
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Expert Comment

by:bharrington83
ID: 38392130
Is it able to boot at all?
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Author Comment

by:scottishlass78
ID: 38392145
Oh yeah, it absolutely boots.  I have to hard boot it after all of the shenanigans that I listed above after I have undocked it.
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LVL 9

Expert Comment

by:bharrington83
ID: 38392158
So the event triggering the crash is the undocking of the laptop from the docking station?
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Author Comment

by:scottishlass78
ID: 38392163
That is correct, and it happens whether I use the Start menu undock option, or the physical button on the docking station itself.  I am properly undocking, so it doesn't make any sense.
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LVL 27

Assisted Solution

by:David-Howard
David-Howard earned 1050 total points
ID: 38392342
Had the same issue with a Dell in the past. I fixed the problem on by updating the BIOS and updating the chipset on the other.
I've also read that by disabling LPT and Com ports in the BIOS this has resolved the same issue.
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Author Comment

by:scottishlass78
ID: 38396220
Well, I gained some insight to this issue...it's directly related to a usbhub.sys file, I just don't know which one...even if I did, not sure where to go from there to fix it.
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Accepted Solution

by:
scottishlass78 earned 0 total points
ID: 38406573
Figured it out, found which usbhub.sys correlated to the dock itself by process of elimination, copied and replaced existing profile of the usbhub.sys with a known working file to the drivers folder and dll cache folder of the sytem32 folder and the BSoD stopped.  Thanks to all for your ideas.
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Author Comment

by:scottishlass78
ID: 38406585
Please also grant David-Howard points as well.
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Author Closing Comment

by:scottishlass78
ID: 38424382
Because it was by my process of elimination, trial and error that I figured out how to correct the issue, and what was causing it.
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