got a user thaT SYSTEM FROZE UP TODAY USING ITUNES, ETC.. WENT TO REBOOT, and system went into 'sorry for the inconvenience....'error message, user tried the 'last known good config'., no go.
tried to boot into safe mode, and after the scrolling text, it brought him back to the 'sorry for the inconvience' erro.
looks like were in a loop.
how would/do i get to the 'go back to previous restore point' from here if i cant get to safe mode or anything?