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windows xp will not boot molrmally or in safe mode? how do i get to previous restore point from this ?

hi,
got a user thaT SYSTEM FROZE UP TODAY USING ITUNES, ETC.. WENT TO REBOOT, and system went into 'sorry for the inconvenience....'error message, user tried the 'last known good config'., no go.
tried to boot into safe mode, and after the scrolling text, it brought him back to the 'sorry for the inconvience' erro.
looks like were in a loop.
how would/do i get to the 'go back to previous restore point' from here if i cant get to safe mode or anything?
thanks
mm

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ASKER CERTIFIED SOLUTION

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Are you able to provide us with the full error message please?

ASKER

not until tomorrow afternoon, im going into office.
try repair first, then..

SOLUTION

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You have 2 options:
boot from xp cd go to console chkdsk the boot drive
repair install.

ASKER

thanks experts. it all worked when i arrived to office, however as i mentioned i was initially seeking a method to do from logmein...
thanks all
m