Citrix - user can't copy and paste

I have an AD user who can't copy and paste in citrix.  if i configure his ICA client with a different name, he copy and paste fine.  i configured his user account on  the ica client on my laptop, and the copy and paste wouldn't work. so it's definitely related to his AD user account.  

We are running citrix xenapp 6.   We are using the ica client because the receiver tended to be somewhat problematic with applications disappearing and some users prefer to see the entire desktop as well.

any advice would be much appreciated. thanks so much.
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Vijaya Reddy Pinnapa ReddyCommented:
Sekar ChinnakannuStaff EngineerCommented:
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