Offline File Sync

Posted on 2012-09-12
Last Modified: 2012-09-19
On a SBS 2008 domain, Documents, Desktop and Application Data folders are redirected to the server. One user started getting synchronizations errors. The problem is that the file names and location listed in the Synchronization Results report do not seem to exist when looking either on the users computer or in the redirected folder location on the server. And it's a weird location: "\\ServerName\RedirectedFolders\UserName\Desktop\|||uments and Settings", just like that. All of the errors are within this location which does not exist.

How do I clean this up so Synchronization stops looking for files in this location?
Question by:westone
    LVL 74

    Expert Comment

    by:Jeffrey Kane - TechSoEasy
    What is the OS of the workstation?

    And what is the exact error message you are getting?


    Author Comment

    XP Pro SP3 and all subsequent updates

    You are familiar with the synchronization process, and how at the end if it 100% successful the window closes. However if there are any files that were not able to be synced it displays a report of the results listing the files and their locations that failed to sync. So there is no specific error message other than it shows this report with the details I listed above.

    I've dealt with sync errors many times in the past. What has me stumped here is the location of the files failing. Even with Explorer set to Show Hidden Files and Show Windows Protected OS Files, there is no such location as UserName\Desktop\|||uments and Settings. And yes the location in the report has the vertical lines in it.

    In the Offline Files Synchronization dialogue, I tried deleting all the locally cached temp files but that didn't help. I hesitated to try the next option to delete all of the local files as I wasn't sure what the result would be. We don't want to lose the files.

    Thanks for the help.
    LVL 74

    Accepted Solution

    Actually that would be fine.  Resetting the offline cache is usually the way to fix these types of things.  It won't delete any files stored on the server.  You can use the Fix-IT script found here:


    Author Closing Comment

    Thanks for the help!

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    What Should I Do With This Threat Intelligence?

    Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

    Suggested Solutions

    To effectively work with Diskpart on a Server Core, it is necessary to write some small batch script's, because you can't execute diskpart in a remote powershell session. To get startet, place the Diskpart batch script's into a share on your loca…
    You may have discovered the 'Compatibility View Settings' workaround for making your SBS 2008 Remote Web Workplace 'connect to a computer' section stops 'working around' after a Windows 10 client upgrade.  That can be fixed so it 'works around' agai…
    This tutorial will walk an individual through locating and launching the BEUtility application and how to execute it on the appropriate database. Log onto the server running the Backup Exec database. In a larger environment, this would generally be …
    This tutorial will walk an individual through the steps necessary to configure their installation of BackupExec 2012 to use network shared disk space. Verify that the path to the shared storage is valid and that data can be written to that location:…

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    10 Experts available now in Live!

    Get 1:1 Help Now