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Offline File Sync

Posted on 2012-09-12
Medium Priority
Last Modified: 2012-09-19
On a SBS 2008 domain, Documents, Desktop and Application Data folders are redirected to the server. One user started getting synchronizations errors. The problem is that the file names and location listed in the Synchronization Results report do not seem to exist when looking either on the users computer or in the redirected folder location on the server. And it's a weird location: "\\ServerName\RedirectedFolders\UserName\Desktop\|||uments and Settings", just like that. All of the errors are within this location which does not exist.

How do I clean this up so Synchronization stops looking for files in this location?
Question by:westone
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 38393862
What is the OS of the workstation?

And what is the exact error message you are getting?


Author Comment

ID: 38394585
XP Pro SP3 and all subsequent updates

You are familiar with the synchronization process, and how at the end if it 100% successful the window closes. However if there are any files that were not able to be synced it displays a report of the results listing the files and their locations that failed to sync. So there is no specific error message other than it shows this report with the details I listed above.

I've dealt with sync errors many times in the past. What has me stumped here is the location of the files failing. Even with Explorer set to Show Hidden Files and Show Windows Protected OS Files, there is no such location as UserName\Desktop\|||uments and Settings. And yes the location in the report has the vertical lines in it.

In the Offline Files Synchronization dialogue, I tried deleting all the locally cached temp files but that didn't help. I hesitated to try the next option to delete all of the local files as I wasn't sure what the result would be. We don't want to lose the files.

Thanks for the help.
LVL 74

Accepted Solution

Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 38395528
Actually that would be fine.  Resetting the offline cache is usually the way to fix these types of things.  It won't delete any files stored on the server.  You can use the Fix-IT script found here: http://support.microsoft.com/kb/230738


Author Closing Comment

ID: 38413426
Thanks for the help!

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