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Website network connectiom

Posted on 2012-09-12
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Last Modified: 2012-10-02
I am getting a network time out and network connection lost on one website. Sometimes I am able to log in and then i get the error. I have tried it on another network and the site works. How can i allow my network view this site?
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Question by:Bigred92123
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by:acseven
ID: 38392958
Are the networks connecting to the Internet through different providers?

If so, it could be the dns server of the one malfunctioning to be down or overloaded. Try using the google DNS's on the network config (8.8.8.8)
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by:Bigred92123
ID: 38392978
Thanks. How and where do I do that at?
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by:acseven
ID: 38392993
If you're on a windows machine, go to the network properties and add the DNS addresses below:
8.8.8.8
8.8.4.4

Step by step here:
http://windows.microsoft.com/en-US/windows7/Change-TCP-IP-settings

After that a DNs flush helps:
http://www.tech-recipes.com/rx/1600/vista_dns_cache_flush
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Expert Comment

by:acseven
ID: 38393000
Note: DNS addresses are entered below the option "Use the following DNS server addresses"
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by:Bigred92123
ID: 38393034
I tried changing the dns and I am still getting the same error only on the one website. I have tried it on another network and I am able to get in, but I need to get mine working.
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Author Comment

by:Bigred92123
ID: 38393065
I changed the DNS and did the flush and still getting the same error. In fact, now it is happening on other sites and my internet seems to have slowed way down.
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Expert Comment

by:acseven
ID: 38393117
Hi again,

You can set it back on automatic and run ipconfig /flushdns again.

Can you access it through an anonymizer, likethis one?
http://anonymouse.org/anonwww.html

That could be malware behavior, which you can check afterwards.
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Author Comment

by:Bigred92123
ID: 38393151
I have sent back to automatic and flushed.

I tried the anoymizer and I am unable to login to the site, it keeps looping back to the homepage.
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Author Comment

by:Bigred92123
ID: 38393155
I tried the anoyomizer site again and it timed out this time.
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Expert Comment

by:acseven
ID: 38393175
The login issue is expected, those proxy sites won't allow you regular access to a website. This was only to test if it reached the site.

If your computer is acting slower, then it could be malware. One way of checking (and hopefully repairing) is to run something like Malwarebyte Anti-Malware:
http://www.malwarebytes.org/mwb-download/
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Author Comment

by:Bigred92123
ID: 38393199
Ok. But ran the malware and nothing came up. I need to access this site through my network. Is their a way to reset everything and start fresh or get this issue taken care of?
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by:acseven
ID: 38393206
Can you explain how you network actually is? E.g. you're on computer that connects to a router/model that connects directly to the internet? Or are you on a larger network?
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Author Comment

by:Bigred92123
ID: 38393221
Home network. Connects to a netgear router.
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Expert Comment

by:acseven
ID: 38393223
Thanks. Getting back to the beginning - the issue could be with your internet provider's DNS's, and you can be experiencing a temporary issue.

Do a traceroute to your site to see how far it reaches (windows command line, Start > Run > cmd):

tracert www.error-website.com
ping www.error-website.com
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Author Comment

by:Bigred92123
ID: 38406303
Here are the results of the traceroute and ping (This is all greek to me). Remember that this is a site that requires me to login. I am able to login, it is only once I begin to navigate do I get the connection error.

TRACEROUTE

Traceroute has started…

traceroute to http://angel.bryantstratton.edu (72.75.254.3), 64 hops max, 72 byte packets
 1  192.168.1.1 (192.168.1.1)  1.849 ms  2.080 ms  0.701 ms
 2  * * *
 3  10.72.101.1 (10.72.101.1)  749.508 ms  710.481 ms  725.269 ms
 4  10.72.10.2 (10.72.10.2)  810.674 ms  709.145 ms  786.312 ms
 5  10.72.255.21 (10.72.255.21)  751.150 ms  808.675 ms  1339.402 ms
 6  xe-11-1-0.edge2.dallas3.level3.net (4.59.36.9)  681.562 ms  732.841 ms  810.821 ms
 7  ae-2-70.edge2.dallas3.level3.net (4.69.145.76)  724.640 ms  703.850 ms  733.857 ms
 8  mci-level3-30g.dallas3.level3.net (4.68.62.166)  710.954 ms  716.373 ms  706.001 ms
 9  0.xe-3-1-2.dfw9-bb-rtr1.verizon-gni.net (152.63.4.14)  724.939 ms  739.597 ms  810.237 ms
10  p12-0-0.bflony-lcr-01.verizon-gni.net (130.81.28.139)  824.128 ms  719.424 ms  842.563 ms
11  t0-7-0-0.bflony-lcr-21.verizon-gni.net (130.81.151.191)  810.965 ms  740.655 ms  841.459 ms
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *


PING


Ping has started…

PING http://angel.bryantstratton.edu (72.75.254.3): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8

--- http://angel.bryantstratton.edu ping statistics ---
10 packets transmitted, 0 packets received, 100.0% packet loss
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Expert Comment

by:acseven
ID: 38407470
With those hellish times and behavior, my best guess would there is something wrong with the page you're actually reaching. I.e. the server is rejecting or somehow complicating the request from one of the networks you're using.

Is it possible for you to contact that site's administrator? I noticed it's an .edu site, it should be straightforward to find out the IT department. You should send them the same excerpt you pasted in your last comment.
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Author Comment

by:Bigred92123
ID: 38409839
Thanks. What concerns me is that I am able to connect from another network at someone elses house. Any ideas why that is?
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Accepted Solution

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acseven earned 1500 total points
ID: 38410230
If at your house you can connect to other websites just fine then I would tend to think that it might be something wrong with the website server's you're trying to reach configuration.

Still on your computer, have you tried disabling firewall/anti-virus software? Is there any other device you can try in your home network (another computer, smartphone, tablet, etc.)?
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Author Comment

by:Bigred92123
ID: 38415726
There are not any firewalls or anti virus programs that I am aware of (or can find).  I have tried 3 laptops, 2 desktops and 1 ipad and i get the same error. I thought getting a new modem would work, but I cannot get it to connect to the internet.  I got the Motorola SB6121.

http://www.amazon.com/Motorola-SB6121-SURFboard-DOCSIS-Cable/dp/B004XC6GJ0

Would replacing the modem help?  I cant get this one to work.
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