go pro camera asking me to format memory card?

hi experts,


 I took a go pro on vacation with me and now when I try to download the photos the computer asks me if I want to format the disk.


 when I hook it up to the computer with the provided USB and proceed to my computer folder as instructed in manual, when I click on the folder it asks to format card
Sandisk ultra 64 GB SDXC I

please help, i don't want to format my pictures.
frankbustosAsked:
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Paul SauvéConnect With a Mentor RetiredCommented:
You must have the printer software installed. When you place the card in the card reader, there should be a ftp link to the card on your desktop.

Mine is called Network PhotoCapture Center
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Paul SauvéRetiredCommented:
What operating system are you using? The problem may be that your PC cannot read a 64 GB sd card. Do you have a printer with a card reader?
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DIIRECommented:
If it appears that the space the photo's should be on is used, then you can use the following free recovery software to get your photo's back.

http://www.pcinspector.de/SmartRecovery/info.htm?language=1

I've used this software numerous times on camera's when windows wants to format and doesn't see the images.
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frankbustosAuthor Commented:
yes, I do have a printer with a card reader.
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Paul SauvéRetiredCommented:
Have you tried using it to see your photos rather than using the USB connection to the camera?
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frankbustosAuthor Commented:
No. I didn't even know you could do that. What are the steps?
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frankbustosAuthor Commented:
this worked thanks!
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Paul SauvéRetiredCommented:
Glad that worked for you & glad to help!

May I add that once you have trsnsferred all you photos and you no longer need them on the card, format the card using the CAMERA menu.

But please be careful, the numbering may restart. What you can do is recopy the photo with the hignest number back to the card after formatting - this should cause the camera to start from the following number...
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