Citrix Xenapp 6.5 An Error accoured while making the requested connection

Posted on 2012-09-13
Last Modified: 2012-09-17
Dear experts. im having some serious unexplained trouble.

i added a new server to my citrix Xenapp farm. and the server is working properly as far as im conderned. when i try to connect to its published desktop from the web interface i get the following error An Error accoured while making the requested connection.

i thought there might be something wrong with it. so i made a new server published its desktop and i got the same error when i try to access it.

all my older desktops works perfect only newly added servers are giving this error. does that ring a bell for anybody. any help woudl eb appriciated its kindda urjent.
Question by:arghosrho
    LVL 25

    Accepted Solution

    Could be a fair old few things this.

    Firstly - anything logged in event viewer?

    What do you get if, from a new server, you run "query farm /load"?

    Licensing all ok?
    LVL 23

    Assisted Solution

    by:Ayman Bakr
    As a quick check:

    1. Ensure IMA service is up on these new servers. If not, you need to start it.

    2. Verify you have enough startup licenses for these new servers. qfarm /load returns a value of 20000 then it might be a licensing issue.

    Author Comment

    it appeared to be a licenseing issue.
    the server that gave this error gave a 2000 back, thansk for the help everybody, that was a real quick one,
    LVL 25

    Expert Comment

    Excuse me but I stated it could be licensing issue. I also stated to run the farm query - may I ask why I was given zero points?

    Author Comment

    sorry i guess i clicked on teh wrong button. can u please reset my acceptance so i can correct this?

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