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Wireless Keyboard Issue

Posted on 2012-09-13
Medium Priority
Last Modified: 2012-10-21
I have a client for which we installed a new PC system into his come for him.

It has connected to it a Microsoft Wireless Desktop 800 keyboard and mouse.
He also has in the same room his Dlink DSL-G604T wireless Modem/Router.

The issue he is experiencing is with the keyboard of the wireless desktop.  There is severe lag between whn he types keys on the keyboard and when they appear on-screen.

It does not happen every time but does happen enough to be annoying to him.

The mouse works fine.

At first I just replaced the entire wireless desktop.  I thought it was the batteries in the keyboard (although it was a new system), but changed the entire system just in case.

He is still having the issue with the new wireless desktop now.

So it cannot be the wireless desktop that is the issue.

I am wondering if it maybe interference with the modem causing this?  Howerver the mouse seems to be working fine.l

Can any help at all?
Question by:mbelletty
  • 3

Expert Comment

ID: 38393889
Is it possible that the driver installed in windows system cause this, try updated to latest version if it has and try again.

Author Comment

ID: 38393931
I have used Windows Update to get the latest drivers for the wireless desktop, and still the same issue.

I have actually logged into their wireless modem and changed the channel number that the wireless network transmitted on from 11 to 1.

I will see how that goes over the next 24 hours!

Accepted Solution

mbelletty earned 0 total points
ID: 38472073
I have ended up updating the firmware on the modem and replacing the Microsoft Wireless keyboard and mouse with a Logitech unit.

This has resolved the issue.

Personally I think it was the firmware on the modem that required upgrading.  I think the wireless on the modem was interferring with the wireless on the Keyboard/Mouse combo.

Can anyone advise if this is possible or completely incorrect?

Author Closing Comment

ID: 38518562
This worked

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