Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Wireless Keyboard Issue

Posted on 2012-09-13
4
Medium Priority
?
431 Views
Last Modified: 2012-10-21
I have a client for which we installed a new PC system into his come for him.

It has connected to it a Microsoft Wireless Desktop 800 keyboard and mouse.
He also has in the same room his Dlink DSL-G604T wireless Modem/Router.

The issue he is experiencing is with the keyboard of the wireless desktop.  There is severe lag between whn he types keys on the keyboard and when they appear on-screen.

It does not happen every time but does happen enough to be annoying to him.

The mouse works fine.

At first I just replaced the entire wireless desktop.  I thought it was the batteries in the keyboard (although it was a new system), but changed the entire system just in case.

He is still having the issue with the new wireless desktop now.

So it cannot be the wireless desktop that is the issue.

I am wondering if it maybe interference with the modem causing this?  Howerver the mouse seems to be working fine.l

Can any help at all?
0
Comment
Question by:mbelletty
  • 3
4 Comments
 

Expert Comment

by:lastcow
ID: 38393889
Is it possible that the driver installed in windows system cause this, try updated to latest version if it has and try again.
0
 

Author Comment

by:mbelletty
ID: 38393931
I have used Windows Update to get the latest drivers for the wireless desktop, and still the same issue.

I have actually logged into their wireless modem and changed the channel number that the wireless network transmitted on from 11 to 1.

I will see how that goes over the next 24 hours!
0
 

Accepted Solution

by:
mbelletty earned 0 total points
ID: 38472073
I have ended up updating the firmware on the modem and replacing the Microsoft Wireless keyboard and mouse with a Logitech unit.

This has resolved the issue.

Personally I think it was the firmware on the modem that required upgrading.  I think the wireless on the modem was interferring with the wireless on the Keyboard/Mouse combo.

Can anyone advise if this is possible or completely incorrect?
0
 

Author Closing Comment

by:mbelletty
ID: 38518562
This worked
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Conducting a customer service survey used to be as straightforward as sending a template email out using checkboxes and numerical rating systems to measure satisfaction.
In my humble opinion (IMHO), TouchDown from Symantec is the best in class for this type of application, but Symantec has end-of-lifed it and although one can keep using it, it will no longer be supported or upgraded.  Time to look for alternatives t…
When cloud platforms entered the scene, users and companies jumped on board to take advantage of the many benefits, like the ability to work and connect with company information from various locations. What many didn't foresee was the increased risk…
The Relationships Diagram is a good way to get an overall view of what a database is keeping track of. It is also where relationships are defined. A relationship specifies how two tables connect to each other. As you build tables in Microsoft Ac…
Suggested Courses

581 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question