SBS 2008 Invisible Missing Emails
Posted on 2012-09-13
I'm hoping someone could explain what is happening, as I have a client who wants some answers to why it’s happening. And it seems it is only affecting 1 User throughout the company (let’s call him Peter).
Server Setup: SBS 2008
Client Setup: Windows 7, Outlook 2010
Email comes into an Exchange 2007 Distribution Group (3 Users are members of this distribution Group), 2 User receive this email as normal, the 3rd (Peter) doesn’t.
Checking the Exchange logs, Exchange processed this email and transferred it to all 3 Users mailboxes.
We have checked Peter's mailbox, each folder and even the Recoverable Deleted items. We have done this within Outlook 2010 and OWA. The Email isn’t there.
I did a search on his mailbox using Exchange Command Shell:
Export-Mailbox -Identity Peter -TargetMailbox Neil -TargetFolder PeterRestoreEmail -SubjectKeywords "Website Enquiry"
I Open Outlook Web Access logging as Neil, I scroll down to the newly added Folder "PeterRestoreEmail" and there is the Unread Email within his Junk Email Folder.
Peter has placed this distributed email address within his Safe Senders List, so shouldn’t even go into the Junk Folder.
How come the email cannot be seen within his account and can only be retrieved using the above command to another user’s mailbox? It doesnt make sense.