Webmail and DNS

Posted on 2012-09-13
Last Modified: 2012-09-13
A client recently switched to a new domain hosting service. After attempting to login to their webmail service unsuccessfully, I discovered that the new host uses "", and that the site I was attempting to use at "webmail.client'" was the site provided by the previous host.

Does this indicate that something needs to be updated with the DNS, or some other domain setting?

Question by:westone
    LVL 23

    Expert Comment

    Who handled the DNS for the domain?

    If you give us the domain it would be a lot easier to answer your questions.

    Author Comment

    Of course. The domain is "". It is registered through network solutions. The registry data is:

     Domain Name: WILLIAMSPHA.COM
       Registrar: NETWORK SOLUTIONS, LLC.
       Whois Server:
       Referral URL:
       Name Server: NS-1215.AWSDNS-23.ORG
       Name Server: NS-1606.AWSDNS-08.CO.UK
       Name Server: NS-262.AWSDNS-32.COM
       Name Server: NS-970.AWSDNS-57.NET
       Status: clientTransferProhibited
       Updated Date: 26-jul-2012
       Creation Date: 26-aug-1999
       Expiration Date: 26-aug-2015
    LVL 23

    Expert Comment

    The is the cpanel for webmail.  Log in there and check your options.  I never used firehost so I dont know what options will be available to you.

    Author Comment

    No, that's exactly the question I am posting. That webmail control panel you are seeing at has nothing to do with the new hosting service. It is from the previous host.

    Wait a minute. Or is it from the current host and they just won't give us access? If I attempt to login there with known working credentials for one of our email accounts, it gets rejected.

    The new host has directed us to for webmail service.
    LVL 23

    Expert Comment

    by:savone is pointing to a firehost (new hosting service?).  So what you are seeing is the control panel for the new hosting company.
    LVL 23

    Accepted Solution

    Contact firehost to get access to the control panel, often they will send you an email with credentials upon signing up.

    Author Closing Comment

    Thank you.

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