westone
asked on
Webmail and DNS
Hi,
A client recently switched to a new domain hosting service. After attempting to login to their webmail service unsuccessfully, I discovered that the new host uses "mail2web.com", and that the site I was attempting to use at "webmail.client's_domain.c om" was the site provided by the previous host.
Does this indicate that something needs to be updated with the DNS, or some other domain setting?
Thanks!
A client recently switched to a new domain hosting service. After attempting to login to their webmail service unsuccessfully, I discovered that the new host uses "mail2web.com", and that the site I was attempting to use at "webmail.client's_domain.c
Does this indicate that something needs to be updated with the DNS, or some other domain setting?
Thanks!
ASKER
Of course. The domain is "williamspha.com". It is registered through network solutions. The registry data is:
Domain Name: WILLIAMSPHA.COM
Registrar: NETWORK SOLUTIONS, LLC.
Whois Server: whois.networksolutions.com
Referral URL: http://www.networksolutions.com/en_US/
Name Server: NS-1215.AWSDNS-23.ORG
Name Server: NS-1606.AWSDNS-08.CO.UK
Name Server: NS-262.AWSDNS-32.COM
Name Server: NS-970.AWSDNS-57.NET
Status: clientTransferProhibited
Updated Date: 26-jul-2012
Creation Date: 26-aug-1999
Expiration Date: 26-aug-2015
Domain Name: WILLIAMSPHA.COM
Registrar: NETWORK SOLUTIONS, LLC.
Whois Server: whois.networksolutions.com
Referral URL: http://www.networksolutions.com/en_US/
Name Server: NS-1215.AWSDNS-23.ORG
Name Server: NS-1606.AWSDNS-08.CO.UK
Name Server: NS-262.AWSDNS-32.COM
Name Server: NS-970.AWSDNS-57.NET
Status: clientTransferProhibited
Updated Date: 26-jul-2012
Creation Date: 26-aug-1999
Expiration Date: 26-aug-2015
The webmail.williamspha.com is the cpanel for webmail. Log in there and check your options. I never used firehost so I dont know what options will be available to you.
ASKER
No, that's exactly the question I am posting. That webmail control panel you are seeing at webmail.williamspha.com has nothing to do with the new hosting service. It is from the previous host.
Wait a minute. Or is it from the current host and they just won't give us access? If I attempt to login there with known working credentials for one of our email accounts, it gets rejected.
The new host has directed us to mail2web.com for webmail service.
Wait a minute. Or is it from the current host and they just won't give us access? If I attempt to login there with known working credentials for one of our email accounts, it gets rejected.
The new host has directed us to mail2web.com for webmail service.
webmail.williamspha.com is pointing to a firehost (new hosting service?). So what you are seeing is the control panel for the new hosting company.
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ASKER
Thank you.
If you give us the domain it would be a lot easier to answer your questions.