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Webmail and DNS

Hi,
A client recently switched to a new domain hosting service. After attempting to login to their webmail service unsuccessfully, I discovered that the new host uses "mail2web.com", and that the site I was attempting to use at "webmail.client's_domain.com" was the site provided by the previous host.

Does this indicate that something needs to be updated with the DNS, or some other domain setting?

Thanks!
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westone
Asked:
westone
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1 Solution
 
savoneCommented:
Who handled the DNS for the domain?

If you give us the domain it would be a lot easier to answer your questions.
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westoneAuthor Commented:
Of course. The domain is "williamspha.com". It is registered through network solutions. The registry data is:

 Domain Name: WILLIAMSPHA.COM
   Registrar: NETWORK SOLUTIONS, LLC.
   Whois Server: whois.networksolutions.com
   Referral URL: http://www.networksolutions.com/en_US/
   Name Server: NS-1215.AWSDNS-23.ORG
   Name Server: NS-1606.AWSDNS-08.CO.UK
   Name Server: NS-262.AWSDNS-32.COM
   Name Server: NS-970.AWSDNS-57.NET
   Status: clientTransferProhibited
   Updated Date: 26-jul-2012
   Creation Date: 26-aug-1999
   Expiration Date: 26-aug-2015
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savoneCommented:
The webmail.williamspha.com is the cpanel for webmail.  Log in there and check your options.  I never used firehost so I dont know what options will be available to you.
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westoneAuthor Commented:
No, that's exactly the question I am posting. That webmail control panel you are seeing at webmail.williamspha.com has nothing to do with the new hosting service. It is from the previous host.

Wait a minute. Or is it from the current host and they just won't give us access? If I attempt to login there with known working credentials for one of our email accounts, it gets rejected.

The new host has directed us to mail2web.com for webmail service.
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savoneCommented:
webmail.williamspha.com is pointing to a firehost (new hosting service?).  So what you are seeing is the control panel for the new hosting company.
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savoneCommented:
Contact firehost to get access to the control panel, often they will send you an email with credentials upon signing up.
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westoneAuthor Commented:
Thank you.
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