I hope someone can help me.
I have a SCCM 2007 server that is setup to allow certain people (support users) remote control client workstations that have the SCCM client installed.
Server windows 2008r2 enterprise
Client computers - Windows 7
Support users do not have a problem accessing the client machines via remote control however I would like the users who are using the remote machines that are being remote controlled to grant permission to the support user before they can log on.
I have enabled the "ask permission when an administrator tries to access clients" (in the remote tools client agent properties)option but no diaglog box is displayed on the users machine. Instead the Support user just get remote control.
I have tried updating all the configuration information on the clients we are testing on but even after a day to allow for information to be replicated the clients still do not ask for permission.
I believe something is not being passed to the clients as i also changed the the notification tab on the SCCM server to show if the machine is being remote controlled via the desktop and not the taskbar. It is still showing the machine is being remote controlled from the task bar, so this update has not got through.
Would someone be able to give me a pointer or two?