I'm looking for a free call-center scripts, web-based system
Posted on 2012-09-13
All I need is a system that will let me write call scripts to our representatives.
Of course, every transcript should have buttons of options (answers from the customer side) and such.
I'm not looking for something fancy, I just need it to be a web-based to host somewhere that all the employees (some of them outside the office) can access.
I know I can just create HTML files with text and links, but managing that is a pain so I really hope to find a nice system to do that.
BTW, extensions to php systems as wordpress is also an option.
As always, recommendations from experience are highly appreciated :)