• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1044
  • Last Modified:

Security essentials error on windows 7

Each time Microsoft security essentials either identifies an issue or is launched we get:

"you are about to be logged off

windows has encountered a critical problem and will restart automatically in one minute. please save your work"

What can I do? I have run kasperspy disk recovery and addressed all issues found. Now we installed MSE program we get this error each time and system restarts so I dont even have time to uninstall MSE to see if that addresses the issue.

Please help!!
0
pma111
Asked:
pma111
  • 5
  • 3
  • 2
  • +2
4 Solutions
 
Sushil SonawaneCommented:
Boot the system in Safe mode then try to remove or disable the MSE service from the service console.
0
 
pma111Author Commented:
Same error pops up in safe mode
0
 
Sushil SonawaneCommented:
Logged in with different user then check
0
Put Machine Learning to Work--Protect Your Clients

Machine learning means Smarter Cybersecurity™ Solutions.
As technology continues to advance, managing and analyzing massive data sets just can’t be accomplished by humans alone. It requires huge amounts of memory and storage, as well as high-speed processing of the cloud.

 
pma111Author Commented:
Only 1 user on comp
0
 
Sushil SonawaneCommented:
Boot system in recovery mode and ran the command sfc/scan.

After boot the machine still issue persists then repair your OS.
0
 
younghvCommented:
pma111,

It sounds as though MSE is conflicting with some other process. MSE can be configured to ignore any process/executable; if needed.

Is this only happening on one system (assuming you are in a multiple system environment)?
Have you checked the Event Viewer logs to see if you can identify the problem in more detail?
Are you running any other security type programs?
0
 
pma111Author Commented:
Its a freinds latop so a personal device not a corporate one. I don't have chance to check logs or other apps as I get about 90 seconds from powering it on before mse flares up and the auto shutdown kicks in
0
 
younghvCommented:
You should have plenty of time to run "msconfig" from the "Start Menu --> Search programs and files" function.

Change your settings to look like this and then restart the computer "Normal Mode":

New versionmsconfig.jpg
0
 
pma111Author Commented:
I have tried but it keeps kicking in, will brace myself for next round lol
0
 
cantorisCommented:
Run the command
   shutdown /a
When it wants to shut down.
0
 
jcimarronCommented:
pma111--You have a trojan and one that is difficult to uninstall.  
http://answers.microsoft.com/en-us/protect/forum/mse-protect_scanning/infected-with-trojanwin64sirefefy-and-cannot/1ae29950-5788-45f9-a4fb-0e456821bd7e

http://www.techspot.com/community/topics/need-help-trojan-win64-sirefef-y.181614/

http://www.bleepingcomputer.com/forums/topic456453.html

The easiest method if you are lucky would be to run a System Restore from Safe Mode with Networking and from a date before the problem started.  If successful, then delete all existing System Restore points.
0
 
pma111Author Commented:
Does anyone know if kaspersky rescue disk can get rid of this trojan?
0
 
jcimarronCommented:
pma111--I have no idea whether the kaspersky rescue disk will eliminate this trojan or not.  Any reason you have not already tried it?  But I see you have already used kaspersky disk without success.
I suggest you use one or more of the procedures in the links in http:#a38396878 .  I know they seem lengthy, but I am not aware of anything simpler, other than System Restore.
0

Featured Post

Automating Your MSP Business

The road to profitability.
Delivering superior services is key to ensuring customer satisfaction and the consequent long-term relationships that enable MSPs to lock in predictable, recurring revenue. What's the best way to deliver superior service? One word: automation.

  • 5
  • 3
  • 2
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now