SonicWall GVC not connect over home wireless
We utilize the Sonicwall Global VPN Client for our remote VPN connections. I have one user that can connect without issues except when using their home wireless. When they attempt to connect over their home wireless, the VPN client just shows "Connecting" and never completes the connection.
The SWVpnClientlog is included in the code block.
1. We have made exceptions for the SW GVC in the windows firewall.
2. The user is not a local administrator
3. The home wireless is a Belkin Wireless Pre-N Router model # F5D8230-4
4. We have set the SW GVC connection to utilize "LAN Only" (Not "Dial-up Only" or "Auto")
5. The user has just had a new laptop issued to them.
6. The issue existed and was unresolved on the user's last (1st one issued to them) laptop.
What are we missing? Is there a configuration we need to make on the home Belkin unit?
Thanks!
The SWVpnClientlog is included in the code block.
1. We have made exceptions for the SW GVC in the windows firewall.
2. The user is not a local administrator
3. The home wireless is a Belkin Wireless Pre-N Router model # F5D8230-4
4. We have set the SW GVC connection to utilize "LAN Only" (Not "Dial-up Only" or "Auto")
5. The user has just had a new laptop issued to them.
6. The issue existed and was unresolved on the user's last (1st one issued to them) laptop.
What are we missing? Is there a configuration we need to make on the home Belkin unit?
Thanks!
Application Name: SonicWALL Global VPN Client
Application Version: 4.2.6.0305
IPsec Driver Name: SonicWALL IPsec Driver
IPsec Driver Version: 10.1.0.40
Virtual Adapter Driver Name: SonicWALL Virtual NIC
Virtual Adapter Driver Version: 10.1.0.40
DNE Adapter Driver Name: Deterministic Network Enhancer for NDIS 5.1
DNE Adapter Driver Version: 3.22.4.17992
Reported Generated At: 00:53:52 Wed Sep 12 2012 GMT
System Summary
Operating System: Microsoft Windows 7 Business Edition, 64-bit Service Pack 1 (build 7601)
System Name: ***HOSTNAME***
Processor: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~2491 Mhz
BIOS Version: 11/28/11
Windows Directory: C:\Windows
Locale: United States
Time Zone: Central Daylight Time
Total Physical Memory: 3979 MB
Available Physical Memory: 2572 MB
Total Virtual Memory: 8388607 MB
Available Virtual Memory: 8388329 MB
Page File Space: 7956 MB
Windows IP Configuration
Host Name . . . . . . . . . . . . : ***HOSTNAME***
Primary Dns Suffix . . . . . . . : ***INTERNAL.DNS.DOMAIN***
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled . . . . . . . : No
WINS Proxy Enabled . . . . . . . : No
DNS Suffix Search List . . . . . : ***INTERNAL.DNS.DOMAIN***
Wireless Network Connection:
Driver Description. . . . . . . . : Intel® Wireless WiFi Link Driver
Driver Manufacturer . . . . . . . : Intel Corporation
Driver Version. . . . . . . . . . : 14.2.0.10
Driver Image Path . . . . . . . . : system32\DRIVERS\NETwNs64.sys
Index . . . . . . . . . . . . . . : 0x0000000D
Connection-specific DNS Suffix . : ***INTERNAL.DNS.DOMAIN***
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6205
Physical Address. . . . . . . . . : 8C-70-5A-94-42-84
MTU . . . . . . . . . . . . . . . : 1500
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
Lease Obtained. . . . . . . . . . : Wednesday, September 12, 2012 12:47:42 AM
Lease Expires . . . . . . . . . . : Wednesday, September 12, 2012 12:47:41 AM
Ethernet adapter Local Area Connection:
Driver Description. . . . . . . . : Intel(R) Gigabit Adapter NDIS 6.x driver
Driver Manufacturer . . . . . . . : Intel Corporation
Driver Version. . . . . . . . . . : 11.8.84.0
Driver Image Path . . . . . . . . : system32\DRIVERS\e1c62x64.sys
Index . . . . . . . . . . . . . . : 0x0000000B
Media State . . . . . . . . . . . : Non operational
Description . . . . . . . . . . . : Intel(R) 82579LM Gigabit Network Connection
Physical Address. . . . . . . . . : 00-21-CC-C5-14-F1
===========================================================================
Interface List:
Interface Stat MAC Address Description
0x00000001 5 00-00-00-00-00-00 Software Loopback Interface 1
0x00000002 5 00-00-00-00-00-00 WAN Miniport (SSTP)
0x00000003 5 00-00-00-00-00-00 WAN Miniport (L2TP)
0x00000004 5 00-00-00-00-00-00 WAN Miniport (PPTP)
0x00000005 5 00-00-00-00-00-00 WAN Miniport (PPPOE)
0x00000006 5 C8-55-20-52-41-53 WAN Miniport (IPv6)
0x00000007 5 C8-55-20-52-41-53 WAN Miniport (Network Monitor)
0x00000008 5 C8-55-20-52-41-53 WAN Miniport (IP)
0x00000009 5 20-41-53-59-4E-FF RAS Async Adapter
0x0000000A 0 00-00-00-00-00-00 WAN Miniport (IKEv2)
0x0000000B 0 00-21-CC-C5-14-F1 Intel(R) 82579LM Gigabit Network Connection
0x0000000C 0 00-00-00-00-00-00 Microsoft 6to4 Adapter
0x0000000D 5 8C-70-5A-94-42-84 Intel(R) Centrino(R) Advanced-N 6205
0x0000000E 5 00-00-00-00-00-00 Teredo Tunneling Pseudo-Interface
0x0000000F 5 C8-55-20-52-41-53 WAN Miniport (Network Monitor) - Deterministic Network Enhancer Miniport
0x00000010 5 C8-55-20-52-41-53 WAN Miniport (IP) - Deterministic Network Enhancer Miniport
0x00000011 0 00-21-CC-C5-14-F1 Intel(R) 82579LM Gigabit Network Connection - Deterministic Network Enhancer Miniport
0x00000012 5 8C-70-5A-94-42-84 Intel(R) Centrino(R) Advanced-N 6205 - Deterministic Network Enhancer Miniport
0x00000013 0 00-60-73-6F-80-6B SonicWALL Virtual NIC
0x00000014 0 00-60-73-6F-80-6B SonicWALL Virtual NIC - Deterministic Network Enhancer Miniport
0x00000015 0 00-00-00-00-00-00 Microsoft ISATAP Adapter #2
0x00000016 0 00-00-00-00-00-00 Microsoft ISATAP Adapter
0x00000017 5 8C-70-5A-94-42-84 Intel(R) Centrino(R) Advanced-N 6205-Virtual WiFi Filter Driver-0000
0x00000018 0 00-21-CC-C5-14-F1 Intel(R) 82579LM Gigabit Network Connection - Deterministic Network Enhancer Miniport-QoS Packet Scheduler-0000
0x00000019 0 00-21-CC-C5-14-F1 Intel(R) 82579LM Gigabit Network Connection - Deterministic Network Enhancer Miniport-WFP LightWeight Filter-0000
0x0000001A 5 C8-55-20-52-41-53 WAN Miniport (Network Monitor) - Deterministic Network Enhancer Miniport-QoS Packet Scheduler-0000
0x0000001B 5 C8-55-20-52-41-53 WAN Miniport (IP) - Deterministic Network Enhancer Miniport-QoS Packet Scheduler-0000
0x0000001C 5 C8-55-20-52-41-53 WAN Miniport (IPv6)-QoS Packet Scheduler-0000
0x0000001D 5 8C-70-5A-94-42-84 Intel(R) Centrino(R) Advanced-N 6205-Native WiFi Filter Driver-0000
0x0000001E 5 8C-70-5A-94-42-84 Intel(R) Centrino(R) Advanced-N 6205 - Deterministic Network Enhancer Miniport-QoS Packet Scheduler-0000
0x0000001F 5 8C-70-5A-94-42-84 Intel(R) Centrino(R) Advanced-N 6205 - Deterministic Network Enhancer Miniport-WFP LightWeight Filter-0000
===========================================================================
===========================================================================
IP Address List:
Internet Address Netmask Interface Type
127.0.0.1 255.0.0.0 0x00000001
192.168.2.10 255.255.255.0 0x0000000D
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.10 25
***SONICWALL-PUBLIC-IP*** 255.255.255.255 192.168.2.1 192.168.2.10 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 306
127.0.0.1 255.255.255.255 127.0.0.1 127.0.0.1 306
127.255.255.255 255.255.255.255 127.0.0.1 127.0.0.1 306
192.168.2.0 255.255.255.0 192.168.2.10 192.168.2.10 281
192.168.2.10 255.255.255.255 192.168.2.10 192.168.2.10 281
192.168.2.255 255.255.255.255 192.168.2.10 192.168.2.10 281
224.0.0.0 240.0.0.0 127.0.0.1 127.0.0.1 306
224.0.0.0 240.0.0.0 192.168.2.10 192.168.2.10 281
255.255.255.255 255.255.255.255 127.0.0.1 127.0.0.1 306
255.255.255.255 255.255.255.255 192.168.2.10 192.168.2.10 281
Default Gateway: 192.168.2.1
===========================================================================
===========================================================================
ARP Table Entries:
Internet Address Physical Address Interface Type
224.0.0.22 00-00-00-00-00-00 127.0.0.1 4
224.0.0.251 00-00-00-00-00-00 127.0.0.1 4
239.255.255.250 00-00-00-00-00-00 127.0.0.1 4
192.168.2.1 00-11-50-67-4F-B0 192.168.2.10 3
192.168.2.255 FF-FF-FF-FF-FF-FF 192.168.2.10 4
224.0.0.251 01-00-5E-00-00-FB 192.168.2.10 4
239.255.255.250 01-00-5E-7F-FF-FA 192.168.2.10 4
===========================================================================
*** Connections ***
Office (***SONICWALL-PUBLIC-IP***): Phase 1 Negotiating
Destination Networks
--------------------
Not yet specified
*** SECURITY POLICY DATABASE ***
UID From MAC From IP To IP 1 To IP 2 FPort TPort Prot IPolicy ISADBUID OPolicy OSADBUID Peer IP Peer MAC FOMF FIMF TOMF TIMF Event ID
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
00000010 00:00:00:00:00:00 000.000.000.000 000.000.000.000 000.000.000.000 BOOTPC BOOTPS UDP Inspect 00000000 Bypass 00000000 000.000.000.000 000000000000 00000030 00000030 00000030 00000030 0000000000000000
00000008 00:00:00:00:00:00 000.000.000.000 000.000.000.000 000.000.000.000 Any ISAFLT UDP Inspect 00000000 Inspect 00000000 000.000.000.000 000000000000 00000000 00000000 00000030 00000030 0000000000000000
00000007 8C:70:5A:94:42:84 000.000.000.000 000.000.000.000 000.000.000.000 Any ISAKMP UDP Inspect 00000000 Inspect 00000000 ***SW-PUB-IP*** 001150674FB0 00000000 00000000 00000030 00000030 0000000000000000
00000009 8C:70:5A:94:42:84 000.000.000.000 000.000.000.000 000.000.000.000 Any Discar UDP Bypass 00000000 Inspect 00000000 000.000.000.000 000000000000 00000000 00000000 00000030 00000030 0000000000000000
00000006 8C:70:5A:94:42:84 000.000.000.000 000.000.000.000 000.000.000.000 Any Any N/A Bypass 00000000 Bypass 00000000 000.000.000.000 000000000000 00000000 00000000 00000000 00000000 0000000000000000
*** LOG MESSAGES ***
2012/09/11 19:50:12:028 Information <local host> Reading configuration file C:\Users\***USERNAME***\AppData\Roaming\SonicWALL\SonicWALL Global VPN Client\***USERNAME***\SonicWALL Global VPN Client.rcf.
2012/09/11 19:50:12:964 Information <local host> The ISAKMP port (500) is already in use. Port 56231 will be used as the ISAKMP source port.
2012/09/11 19:50:13:759 Information <local host> The ISAKMP float port (4500) is already in use. Port 56232 will be used as the ISAKMP float source port.
2012/09/11 19:50:13:775 Information <local host> SonicWALL Global VPN Client version 4.2.6.0305
2012/09/11 19:50:13:775 Information <local host> The connection "Office" has been enabled.
2012/09/11 19:50:14:258 Error <local host> Failed to find MAC address 00:60:73:xx:xx:xx in the system interfaces table.
2012/09/11 19:50:14:274 Information ***SONICWALL-PUBLIC-IP*** Starting ISAKMP phase 1 negotiation.
2012/09/11 19:50:32:448 Error ***SONICWALL-PUBLIC-IP*** An error occurred.
2012/09/11 19:50:32:448 Error ***SONICWALL-PUBLIC-IP*** The peer is not responding to phase 1 ISAKMP requests.
2012/09/11 19:50:32:916 Error <local host> Failed to find MAC address 00:60:73:xx:xx:xx in the system interfaces table.
2012/09/11 19:50:32:932 Information ***SONICWALL-PUBLIC-IP*** Starting ISAKMP phase 1 negotiation.
2012/09/11 19:50:50:700 Error ***SONICWALL-PUBLIC-IP*** An error occurred.
2012/09/11 19:50:50:700 Error ***SONICWALL-PUBLIC-IP*** The peer is not responding to phase 1 ISAKMP requests.
2012/09/11 19:50:51:308 Error <local host> Failed to find MAC address 00:60:73:xx:xx:xx in the system interfaces table.
2012/09/11 19:50:51:324 Information ***SONICWALL-PUBLIC-IP*** Starting ISAKMP phase 1 negotiation.
2012/09/11 19:51:09:966 Error ***SONICWALL-PUBLIC-IP*** An error occurred.
2012/09/11 19:51:09:966 Error ***SONICWALL-PUBLIC-IP*** The peer is not responding to phase 1 ISAKMP requests.
2012/09/11 19:51:10:512 Error <local host> Failed to find MAC address 00:60:73:xx:xx:xx in the system interfaces table.
2012/09/11 19:51:10:528 Information ***SONICWALL-PUBLIC-IP*** Starting ISAKMP phase 1 negotiation.
2012/09/11 19:51:28:218 Error ***SONICWALL-PUBLIC-IP*** An error occurred.
2012/09/11 19:51:28:218 Error ***SONICWALL-PUBLIC-IP*** The peer is not responding to phase 1 ISAKMP requests.
2012/09/11 19:51:28:748 Error <local host> Failed to find MAC address 00:60:73:xx:xx:xx in the system interfaces table.
2012/09/11 19:51:28:780 Information ***SONICWALL-PUBLIC-IP*** Starting ISAKMP phase 1 negotiation.
2012/09/11 19:51:46:466 Error ***SONICWALL-PUBLIC-IP*** An error occurred.
2012/09/11 19:51:46:466 Error ***SONICWALL-PUBLIC-IP*** The peer is not responding to phase 1 ISAKMP requests.
2012/09/11 19:51:47:012 Error <local host> Failed to find MAC address 00:60:73:xx:xx:xx in the system interfaces table.
2012/09/11 19:51:47:027 Information ***SONICWALL-PUBLIC-IP*** Starting ISAKMP phase 1 negotiation.
2012/09/11 19:52:05:728 Error ***SONICWALL-PUBLIC-IP*** An error occurred.
2012/09/11 19:52:05:728 Error ***SONICWALL-PUBLIC-IP*** The peer is not responding to phase 1 ISAKMP requests.
2012/09/11 19:52:06:212 Error <local host> Failed to find MAC address 00:60:73:xx:xx:xx in the system interfaces table.
2012/09/11 19:52:06:243 Information ***SONICWALL-PUBLIC-IP*** Starting ISAKMP phase 1 negotiation.
2012/09/11 19:52:25:010 Error ***SONICWALL-PUBLIC-IP*** An error occurred.
2012/09/11 19:52:25:010 Error ***SONICWALL-PUBLIC-IP*** The peer is not responding to phase 1 ISAKMP requests.
2012/09/11 19:52:25:572 Error <local host> Failed to find MAC address 00:60:73:xx:xx:xx in the system interfaces table.
2012/09/11 19:52:25:603 Information ***SONICWALL-PUBLIC-IP*** Starting ISAKMP phase 1 negotiation.
2012/09/11 19:52:43:262 Error ***SONICWALL-PUBLIC-IP*** An error occurred.
2012/09/11 19:52:43:262 Error ***SONICWALL-PUBLIC-IP*** The peer is not responding to phase 1 ISAKMP requests.
2012/09/11 19:52:43:746 Error <local host> Failed to find MAC address 00:60:73:xx:xx:xx in the system interfaces table.
2012/09/11 19:52:43:777 Information ***SONICWALL-PUBLIC-IP*** Starting ISAKMP phase 1 negotiation.
2012/09/11 19:53:01:514 Error ***SONICWALL-PUBLIC-IP*** An error occurred.
2012/09/11 19:53:01:514 Error ***SONICWALL-PUBLIC-IP*** The peer is not responding to phase 1 ISAKMP requests.
2012/09/11 19:53:02:044 Error <local host> Failed to find MAC address 00:60:73:xx:xx:xx in the system interfaces table.
2012/09/11 19:53:02:060 Information ***SONICWALL-PUBLIC-IP*** Starting ISAKMP phase 1 negotiation.
2012/09/11 19:53:20:773 Error ***SONICWALL-PUBLIC-IP*** An error occurred.
2012/09/11 19:53:20:773 Error ***SONICWALL-PUBLIC-IP*** The peer is not responding to phase 1 ISAKMP requests.
2012/09/11 19:53:21:366 Error <local host> Failed to find MAC address 00:60:73:xx:xx:xx in the system interfaces table.
2012/09/11 19:53:21:381 Information ***SONICWALL-PUBLIC-IP*** Starting ISAKMP phase 1 negotiation.
2012/09/11 19:53:39:025 Error ***SONICWALL-PUBLIC-IP*** An error occurred.
2012/09/11 19:53:39:025 Error ***SONICWALL-PUBLIC-IP*** The peer is not responding to phase 1 ISAKMP requests.
2012/09/11 19:53:39:555 Error <local host> Failed to find MAC address 00:60:73:xx:xx:xx in the system interfaces table.
2012/09/11 19:53:39:571 Information ***SONICWALL-PUBLIC-IP*** Starting ISAKMP phase 1 negotiation.ASKER CERTIFIED SOLUTION
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ASKER
This setting did not solve this particular issue. However, the user has a new home router that they are putting in place. Once that is installed we are going to readdress.
Thanks!
Thanks!
ASKER
Thanks!
ASKER