DNS Lookup Failed

Posted on 2012-09-13
Last Modified: 2012-11-01
A client of mine has been having issues connecting to her AOL account.  Attached is the message.  I brought her computer to my lab and am having no problems.  Here IP is Comcast.  I have done the suggestions in the message.
Question by:MagsMcKinley14
    LVL 16

    Accepted Solution

    Your client is obviously having DNS issues - could be an incorrectly setup NIC/Router or simply that her ISP is not providing DNS. Worst case would be some form of malware - but if her computer works at your premises then more likely its not that.

    Try setting her DNS to use OpenDNS (its free and used by millions around the world) - to do this just make the default DNS servers point at:

    IP Address Primary DNS:

    IP Address Secondery DNS:

    For more details visit
    LVL 38

    Assisted Solution


    Author Comment

    Thought this was solved...I will be in touch.  Thank you for your assistance.

    Author Closing Comment

    Replaced her Modem and problem seems to be solved.  Thank you for your assistance.

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