DNS Lookup Failed

A client of mine has been having issues connecting to her AOL account.  Attached is the message.  I brought her computer to my lab and am having no problems.  Here IP is Comcast.  I have done the suggestions in the message.
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grahamnonweilerConnect With a Mentor Commented:
Your client is obviously having DNS issues - could be an incorrectly setup NIC/Router or simply that her ISP is not providing DNS. Worst case would be some form of malware - but if her computer works at your premises then more likely its not that.

Try setting her DNS to use OpenDNS (its free and used by millions around the world) - to do this just make the default DNS servers point at:

IP Address Primary DNS:

IP Address Secondery DNS:

For more details visit http://www.opendns.com/
ChiefITConnect With a Mentor Commented:
MagsOwnerAuthor Commented:
Thought this was solved...I will be in touch.  Thank you for your assistance.
MagsOwnerAuthor Commented:
Replaced her Modem and problem seems to be solved.  Thank you for your assistance.
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