ACT 2010 gets IE "Stop running this script?" errors

Posted on 2012-09-13
Last Modified: 2012-09-18
Hello everyone,

A coworker in the office is currently suffering through frequent IE script error popups when she uses ACT! 2010, particularly when doing any lookup or using keyboard shortcuts. Even if no other programs are running, even IE [no instance of iexplore.exe is running in the Task Manager], this error will be produced. Attached is the popup:

Script error window

She's running on Windows XP, fully updated and ACT! 2010, Version, Hot Fix 5.

I've looked through Google and through these forums for anything, however anything that has to do with IE usually gets pointed to the Web Edition which is not the case here. Your help would be MOST appreciated!

Question by:hashisayed
    LVL 2

    Expert Comment

    Hi Hashi

    ACT connects to the internet when it launces and is running. The home page and other areas of the database has areas which connect to the internet. If you follow the below the error should go away:

    - Click the Windows® Start button and select Control Panel.
    - Click on Internet Options The Internet Properties dialog box appears.
    - Click on the Advanced tab.
    - Scroll to the Browsing section and place checkmarks on the options for:
    - Disable Script Debugging (Internet Explorer)
    - Disable Script Debugging (Other)

    Test and this should resolve the issue.

    Please let me know how you get on.

    Author Comment

    Thanks for your response! I highly appreciate it.

    I've tried disabling one of each and both to no avail, unfortunately. Just in case this helps: this problem began shortly after she installed Chrome and Google toolbar. those have since been uninstalled, and I've even rolled back IE 8 to 7. same thing. We've also reinstalled ACT with no results.
    LVL 2

    Expert Comment

    Have you tried removing any Google\Chrome Folders from Program Files? Then after:

    Removing temp files from location :

    - %temp%



    Then clearing all browsing history, cache etc. And even though you have uninstalled the toolbar check that its removed from internet options-> Manage add-ons.

    Author Comment

    Followed your instructions, but to no avail. I'm running this problem along another forum which gave some insight as to what the problem could be: On the demo DB the problem vanished. Something along the lines of perhaps some sort of web info that was saved in the DB could be causing it. Hope that helps!
    LVL 2

    Accepted Solution

    Hi Hashi

    This could be a preference issue. Please try the following:

    **Note** - It is advised to take note of your Current Database location before proceeding with these steps. To find your current Database location select "Help -> About Act -> Database Location" and then copy the PAD File path (I.E, C:\Users\Public\Documents\ACT\ACT Data\Databases\ACT2011Demo.PAD).
    Note - Once these steps have been followed you will need to re-configure your preferences from the Tools -> Preferences menu.
    1.      Close Act and Outlook
    2.      Open My Computer/Computer and browse to the following Location
    Windows XP -
    C:\Documents and Settings\<Username>\Application Data\ACT\ACT for Windows <Version>
    Windows Vista/7 -
    C:\Users\<Username>\AppData\Roaming\ACT\ACT for Windows <Version>

    Note - In Act 2011 "Act for Windows <Version>" is replaced with "Act Data"
    3.      Rename the "Prefences" folder to "PreferencesOLD"
    4.      Rename "preferencesBak.xml" to "preferencesBak.xmlOLD"
    5.      Rename "preferencesBak#.xml" to "preferencesBak#.xmlOLD" where # is a number from 1-9
    6.      Repeat step 5 for each preferencesBak# file
    7.     Rename DependentDlls.xml to DependentDlls.old
    8.      Restart Act
    9.      Select "File -> Open Database"
    10.      Enter your database path

    Test to see if this resolves the issue. If not rename the whole ACTDATA folder to ACTDATA.OLD and Test

    Author Closing Comment

    I think I mentioned before that I ran this problem in another forum, and in any case, those guys told me to try logging in as another user which was much quicker than your proposed solution, however logging in as another user makes perfect sense with what your answer was. In any case, it gave me a shot to switch preference files around to troubleshoot this and lo and behold, no more popups. Thanks for all of your help everyone!

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