I recently purchased a new PC that was configured and assembled from a website. I received the new PC two days and have been troubleshooting an issue that seems to be related to the video card. When playing Guild Wars 2, after a few minutes, the computer will completely freeze and then reboot itself. This event generates no errors in the Event Viewer, no BSoD, no dump file and the game itself does not create a crash log.
This only happens when I'm using the Nvidia GeForce GTX 660ti graphics card that I bought separately. I spoke with Nvidia support earlier today and they assured compatibility with the motherboard which is a Gigabyte B75M-D3H. I've also updated the video card drivers to the newest revision (which just came out today). I have the exact same video card in another PC and when I swap the card, the issue persists.
When I tried to update the BIOS on the Motherboard, it caused Windows to crash on the new Hard Drive so I put the old drive in the machine. I've updated the chipset drivers from the Gigabyte website but the problem persists. I've tried running Guild Wars 2 off of both the new and the old hard drives and both freeze in the same fashion.
None of the research I've done on inadequate power supplies, bad RAM, or motherboard issues have shown this same issue. I've attached a copy of the configuration that shows all of the parts of the machine. The only exception is the video card; as I said above I put in an Nvidia GeForce GTX 660ti. I took the power usage for the card into consideration when I configured the machine, so I don't think that's the issue plus the machine isn't showing any of the signs of the power supply being insufficient. Thanks for your time and your help.