Backup Exec goes into a Queued Status and never runs the backup job

Posted on 2012-09-13
Last Modified: 2012-11-02
Backup Exec was running just fine, but now it will not run a backup job, it only goes into Queued Status and never completes the job.

I have installed all necessary updates from Symantec, rebooted the server and have created a Test job but cannot get any backup jobs to run.

I am backing-up to a Dell RD1000 using Backup Exec 2010 R3 with SP2 installed and the backup job is configured to backup to a “Removable Backup-to-Disk Folder” on a Windows 2008 R2 Standard Server.
Question by:TechAK
    LVL 2

    Expert Comment

    Queued state usually means that the resource you are trying to back up is not available, usually by specifying the availability window in the backup selection list.

    Expert Comment

    Also check for any errors with your devices, make sure they are all on line and have enough free space to complete the job.
    LVL 28

    Expert Comment

    Try creating a test backup job that will backup a small folder to an area on your server.

    If it works than you know your OS and backup software are fine.  If it works it would then point to your backup hardware.

    You said it doesn't complete the job; how far does it get?

    Accepted Solution

    Worked with Dell server tech support and found that if you stop the backups and kill the vssvc.exe process (Volume Shadow Copy Service), then restart the backup it resets the Volume Shadow Copy Service and will complete a back.  A simple reboot does not solve the issue.  You must stop the backup and then go into Task Manager, right click on the process vssvc.exe and select End Process, then restart the backup job.

    Author Closing Comment

    Dells server tech support figured out the issue and fixed it.

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